Verizon Wireless Deceptive practices Irvine California

They created a sub account that does not have lines on it but charge activation fees to it. They issue credits for the purchase of phones and and credit this sub account which only balance was the activation and leaves a balance of $126.48. I request that they close the account and credit my main account with the credit and after three phone calls and requests they state a check will be mailed to me in that amount and it will take nine weeks to receive it. I file a complaint with the BBB stating the above and request the credit of $126.48 to my account. Their executive respond and first state the conversation is recorded and then proceed to ask me what do I want to have done. He state that a credit was previously given of $100 and that satisfied any credit. I told him there is no record of a credit of $126.48 and there should be a paper trail showing it. He asked what do I want I state I want was stated in my complaint and what had been told me several times that was also being mailed to me which is $126.48. He state that it's easy to resolve and I will receive full credit immediately to my account. I check my account and I am credited $26.48.

They are under handed and deceptive and I warn any and everyone not to do business with them. I have no idea how all of this started. It was their error in creating a sub account and why not fix it when it ws seen it was done. They lead me along for one month thinking they were fixing the problem and nothing ever was fixed nor was I notified at any time by them. I was misled by several of their representatives in thinking I was getting a credit for $126.48 as my invoice stated. It took almost one month and filing a complaint with the BBB for any type of credit to be issued and the call was planned and set up as to what would be said before it took place. 

I urge consumers to beware of Verizon. They are very manipulative. Again I did not create this situation and they did little to fix it and pretended over and over again to be resolving it only to try to credit the least amount possible in the end. Yes I've been deceived but I hope many will read this and beware of them. I'm a fairly new customer so the two year agreement seems to be a nightmare at this point.