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Report: #167126

Complaint Review: Verizon Wireless - Nationwide Nationwide

  • Submitted:
  • Updated:
  • Reported By: New York New York
  • Verizon Wireless verizonwireless.com Nationwide U.S.A.

Verizon Wireless Exposed to Liquid Rip Off Scam Nationwide Nationwide

*UPDATE EX-employee responds: Litmus Paper and Condensation

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Verizon Wireless is manufacturing shotty defective wireless phones and then using the "exposed to liquid" scam when consumers attempt to get a refund or replacement phone. They attempt to back up this fradulent practice with something about an indicator that turns red.

For all we know these phones could be manufactured to turn red upon any type of malfunction as opposed to liquid exposure.

On 11/5/2005 I took advantage of my upgrade option and upgraded to a Verizon Wireless Motorola E815 digital phone. I used it all of two weeks. The phone powered down one day and never powered back up.

Yesterday, 12/6/2005 I went to get a replacement phone and they gave me that line about the red indicator and exposed to liquid. My phone was never near ANY liguid. THIS IS A VERIZON WIRELESS RIP OFF SCAM. DO NOT BUY ANY VERIZON WIRELESS MOTOROLA wireless phones as they will attempt to use this red indicator BS when the equupment malfunctions - and malfunction is inevitable if after only two weeks my phone completely died.

Verizon Wireless had the audactity to offer me a 25 percent discound on a repurchase of this same phone which retails for close to $300. I am going to the public utility commission, Better Business Bureau and some type of ethics committee that must exist for fraudelent engineering claims such as this red indicator BS.

Adrienne
New York, New York
U.S.A.

This report was posted on Ripoff Report on 12/07/2005 05:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-exposed-to-liquid-rip-off-scam-nationwide-nationwide-167126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Litmus Paper and Condensation

AUTHOR: Monica - (U.S.A.)

POSTED: Thursday, March 16, 2006
I used to work for Verizon Wireless and have seen a lot of times where the limus paper turns red after coming in contact with condensation. There's a lot more to condensation than say immersing your phone a swimming pool. I have seen time and time again where workers keep a cell phone in either their pants or shirt pocket while doing vigorous activities. Perspiration is condensation. The more you perspire, the greater the odds that the condensation is going to reach the inside of your phone. Its even more likely if you do not have the cover that goes over the charging port (they are easily lost as I have lost mine as well). I've also seen where women keep a cell phone stored with nail polish, perfumes, and other liquids in their purses and the bottle(s) leaked causing liquid to reach the inside of the phone. A lot of times, most people aren't aware that something has leaked until they have a sobbing mess inside their purse. Verizon Wireless does offer what is called (TEC) total equipment coverage for phone equipment for what I believe is now $5.99 per month. It covers if a phone is lost, stolen, physically, or liquid damaged. This insurance is offered through a 3rd party insurance (either Asurion or Lockline- depending on the area you live in). It would require you to file a claim through that insurance agency ( which is understandable because if you wreck a car, you don't expect the car dealership to handle your insurance claim). ALso, phone cases do come in handy to protect the phone more than if you just have it bare. Even though Verizon Wireless is sometimes costly with their accessories, you can normally find them cheap at electronics and communications stores.
As for the litmus paper inside your phone, it is a chemical paper that does turn color at any indication of condensation. It is not defective at all.
I just wanted to give some insight on what can cause condensation to occur to try to prevent occurences in the future.
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