Complaint Review: Verizon Wireless
- Verizon Wireless
- Phone: 800-922
- Category: Cellular Phone Companies
Verizon Wireless Misrepresentations Topanga,California, Henderson, Nevada
*Author of original report: Verizon wireless kept billing after two payments
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About 4 years ago, the sale agent of Verizon Wireless at Topanga, CA sold me a Hot Spot device claiming I could use it for our Verizon smarphones in China, Hong Kong and Taiwan. By the time we got there, we realized Verizon did not have coverage there, there was no way we could use it as a local WiFi for our phones. We got stuck with the device monthly charge for two years.
In November 2015, I got my phone upgraded in Henderson, NV, the salesman enticed me to buy a tablet on sale for only $50 dollars, the quality was so poor I had to go back to the store to "fix" it, but wound up not to use it at all. But the sage agent did not inform me the device came with monthly charge $10 which I later found out in my monthly statement.
I was asked to take the data program that was way above my average monthly use.
I travel a lot in Asia, used to turn off the service during my absence in US, but later it became a chargeable service suspension.
When I finally decided to discontinue my service with Verizon after two decade of being their loyal customer, no customer representative would honestly told me how much my penalty would be. When I paid my final bill at Verizon Wireless at Wesffild Shopping mall Annapolis, MD, I was assured that would be the final bill including all the penality, equipments, early termination of contract, etc. But yesterday I got another bill of $240 which I paid with credit card. The representative promised me to provide me an email address for the complaint, but all it came is the receipt of my payment. I had no choice but use this forum for my complaint.
Verizon Wireless only interests how to squeeze money out of their customers, their agents use all dishonest means to deceive the customers to purchase new devices that is not functional as claim, and commit them with monthly charge for the contract of two years.
Shame on them.
This report was posted on Ripoff Report on 02/28/2017 05:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-misrepresentations-topangacalifornia-henderson-nevada-1358968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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