Verizon wireless ripoffs and down right lies Nationwide

On June 6th I called 611 from my Verizon cell and talked to a rep  about my upgrade who told me my iphone was worth $99.00 as a trade in toward a new phone but it would come on a gift visa.I asked if they would use it toward the $99.99 the phone cost and she said she couldnt but if i went to a corprate store they could. So today 5 days later i go to the corprete store and they try to tell me my phone is worth $35.00 and the samsung 5 is $150.00 and not the $99.00 is says on the internet .Also I have a coupon that says $25.00 off of the samsung 5 and she snaps ill tell right off we wont honor that. OK it was from a verizon gowireless store in my town so I thought they may not take it but maybe they would.

But after being told my phone was worth $99.00  then having her tell me it was only worth $35.00 I said no thanks. My iphone is in perfect condition she didnt even ask me anything about it not even to see it. Any way when I left I dialed 611 to ask why I was told it was worth $99. only to drive 16 miles( 1 way)to be told no its only worth $35. And the girl says when did you you call us and I said you have that info (I was on my phone and didny want to check at the time because I had to wait 28 minutes on hold for her to answer aqt the time and didnt want to accedently cut my self off and have to wait agin.)

So she then says to me oh you called in May and if you would have traded it in then it would be worth $99. but now it is not .So I asked why didny anyone tell me I had to do it that rite away and she said oh I dont know .So I said I can get abetter plan from T moble for less money and the custmer service (which was why I wanted Verizon )at verizon obviously has gone way down since you have to wait almost 30 min. to even get a rep. Why would I not go to T-moble? no answer so I hung up and as soon as im done here I will check out T mobles family plans you see we have 3 seperate adults here that Verizon will lose