Report: #1386600

Complaint Review: Verizon Wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Keith — Lakeland Florida USA
  • Verizon Wireless


Verizon Wireless Verizon changed phone carriers after over charge on Date usage and they stopped allowing me access to my account and then never sent me a filnal bill and automaticly debited my account because i switched carriers! Horrible Company! Lakeland Florida

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Called Verizon for an over charge of 18gb of data after they just sent me a text the month earlier for unlimited data for 99.00 and i was paying 80 anyways. But i didnt switch because i wasnt really going over. so two months later i went over with my plan according to them 18 gb. I called and they said that something must have been on in the background on my phone. I explained that i didnt change anything with my phone and that nothing was different, she had me go through my phone to see the usuage by apps and all together they didnt add up to what they sated i had on my plan plus the overage and this was liftime use on my phone! I explained to the lady that it didnt make sense since my plan started over the very next day and that they sent me a text message the night before it started over that i had only 10 percent remaining on my plan to update my plan. i didnt do it because i wasnt planning on using the phone that miuch after 7 at night and the plan started over at midnight. then i got hit with the overage. that they stated i consumed of 18gb in 4 hours an on an average month i used 12 with 4 lines so it didnt make since! so they offered me 1 time credit for the data i didnt use but could not explain what happened. then told me i needed to up my plan to keep that from happening. I know how much data i use on my account as i was with them for over 5 years. so anyways while on the phone i told her my service at one time was really good with them and i would have full bars instead of 2 bars all the time now, she blamed the phone for this, i explained to her if she sells a phone on their company they are responsible for the network functionality with that phone carrier not me for the phone i pick to use on their network. she just told me to call apple if i had issues withit basically that they couldnt do anything after a couple of test. then a few days later i decided to call about switching my phones to business lines for my company and take them off the personal level with me.they quoted me 400 for each phone as a deposit after 5 years  and never missed a payment of 270.00 a month! are you kidding me! so anyway i contacted sprint and they did the deal to switch me over and my phone bill dropped 100.00 a month and i added 2 more phones. sprint was going to give me credit for the two phones that still had a contract on them so it would be a wash, well verizon once i started importing numbers overa couple of days

(because not all employees were present on the same day) shut off the account, well my statements were online only and they made it to where i couldnt login to see or pay my bill. then they had a message to login if your account has been disconnected. well i tried that and still couldnt get it and it stated the account it locked, so i tried to call the number on the website link after i did that and couldnt get through to talk to anyone as it goes no where. no final bill in the mail or anything. So i went to the local verizon store to get a print out of my bill and they couldnt pull it up, so they gave me three more numbers that have jerked me around trying to get a final bill to pay. so this am after three weeks of wasting my precious time, i logged into my bank account only to see where they were trying to charge my account without authorization because i had canceled autopay when i knew i was switching, and charged me without calling me, emailing me, mailing me a final bill no nothing! what a deadbeat company! try to call once you are not a customer and you will not talk to anyone! its amazingly shitty customer service at its best! government should penalize these big companies that operate like this! like i said i am not a dead beat, got a 700 credit score,and  run a company and would never treat a cutomer like this becasue you might get them back! I would never go back to them in my life and i will switch everyone i know and pay them to do it myself! and Verizon just to let you know i will tell 30 people a day the rest of my life to hurt your business because of your fraudent ways! and i will switch two more customer this week, both my sisters will be leaving you as well. Horrible company! Horrible! still dont have my bill or have spoke to someone about it, going to the BBB next, and 8 on my side!


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