Verizon Wireless Ripoff WARNING!! WATCH OUT FOR THIS FRAUDULENT ACT!! Salisbury North Carolina

If you were upgraded to digital from analog, you had to have gotten new phones. You could not be placed on another new contract if you were changed in February.
1. Digital requires new phones. If you were not offered new phones at the time, then you should have been advised that you qualified for it at the cheaper 2yr price or possibly free with the New Every Two up to 100.00 credit.
2. If you did get new phones when you changed to digital and there was an issue with the battery, Verizon offers 1yr warranty on their equipment.
3. Was this a Verizon store or a re-seller? Re-sellers have "some" different rules. Go to a Verizon Communication store.
4. Did you call Customer Service? Did you speak with a Supervisor?

I worked for Verizon. I had a line, I have paid this line off three times. It is reported (this single line) under 9 different accounts numbers as an active account (closed in 2001) and I'm working with my Prepaid Legal lawfirm. They actually answered the lawyer and responded with about 1200 pages of call records. And one contract with one account number which I paid twice and then my mortgage co' had to pay when I closed on my house.

Call the Federal Trade Commission. Verizon operates with written contracts. You have to have signed a renewal - verbal ok doesn't fly when the customer challenges it.

Make sure you have the original contract that you did agree to and stick to those terms. Gee - good luck. Verizon Wireless....it's alot like dancing with the devil if you get service with them.

Unfortunately, there might not be too much you can do because whenever you buy a new handset at a store, you may be re-signing a contract as well (which the authorized dealer should have told you upfront). Read your contract again, and it states this as well. Sorry. I wish I could help further...