Complaint Review: Verizon Wireless - Wilmington Delaware
- Verizon Wireless www.verizonwireless.com Wilmington, Delaware U.S.A.
- Category: Cellular Phone Companies
Verizon Wireless BEWARE "Upgraded" Familyshare plan incurs $1.99 data charge for ANY Get It Now usage Wilmington Delaware
*Consumer Suggestion: Additionally...
I'm sure it is all disclosed very "clearly" in the fine print, but the sales person at the VZW store did not explain that one millisecond on Get It Now costs a minimum of $1.99 for data usage. So I end up paying 2 or 3 times the cost of a downloaded ringtone because of the MB charges.
I called to ask what the new charges are, and they said "well you don't get charged airtime anymore." Yeah - so what. I never used all my airtime anyway, and if I did, it only cost $0.25 per minute. Now I used literally 0.01 MB of data to click onto Get It Now, and got charged $1.99. PLUS the cost of the downloaded ringtone. So on one line I have $5.49 of Get It Now downloads, and $13.93 of data usage charges!
And the phone service rep said I can't just add 2 years to my old "America's Share Plan" -- now that I switched, I'm stuck. She waived the charges for the first billing (4 days worth) -- but my only recourse is to block all data access on the phones, and use the Verizon website. She said "they're trying to get people to move to the new plans." YES, I'm sure they are!
What a SCAM!!
This report was posted on Ripoff Report on 01/04/2008 08:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/wilmington-delaware/verizon-wireless-beware-upgraded-familyshare-plan-incurs-199-data-charge-for-any-get-i-297148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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