Verizon Sold a phone a new at lower monthly price based on adding a new line which was not part of the request Alpharetta Georgia

Purchased a new cell phone from Verizon by calling in for a new cell phone.  Agent on line, 611, said the Moto Z2 was available normally for $17 per month.  Special was $10 per month.  I agreed and phone was to be shipped and arrive May 4.  It arrived May 7, one business day later.  Not an issue.  That day after work I took the package to the Verizon store at North Point Mall in Alpharetta, GA.  Greeter met me and immediately took me to his work station to help me get the phone set up.  Supposedly it was supposed to be set up, but I took it just in case. Good thing. I asked to confirm the deal I was promised.  He said the deal was not in place.  It only applied to new lines.  For some reason I was concerned.  He informed me the deal did exist, but only if you added a line.  I did not need an additional line.  Never part of the deal.  I was very upset to be lied to.

We talked about returning it.  While we talked he went ahead and set up the return.  He offered me an opportunity to agree to hte return which was $35. I was upset, but began to settle down.  I asked for him to show me the phone and tell me about it.  He did and I said okay, I would take it at the higher price, because my old phone of 2.5 years was failing to function.  He went to check and the return had gone through.  I said I never accepted it.  He said the signature was only a formality.  If I wanted it I needed to pay the restocking fee.  $35.  He said to call Verizon and maybe they could help.  I did and they did refund the $35 that evening.  I am still upset. 

Problem was as a customer of 22 years, I was lied to, treated very poorly and spent an extra couple hours getting it set up. Still not complete  At the store he set it up about half way.  I have continued the set up with Verizon on line and this weekend I will go back to another store to complete the transition.  Last night I called Verizon to complete the tranistion, but after 45 minutes with nothing accomplished, I got off the line with the Verizon Rep.   Saddiest thing is the Verizon Rep was clueless we had accomplished nothing and did not understand why this bothered me. But they do.  Also interesting they send out surveys after good calls, but not after crappy ones.