Report: #1205835

Complaint Review: Veterinary Emergency + Referral Center - Honolulu - Honolulu Hawaii

  • Submitted:
  • Updated:
  • Reported By: Customer Wronged — Mililani Hawaii
  • Veterinary Emergency + Referral Center - Honolulu
    1347 Kapiolani Blvd., Ste 103
    Honolulu, Hawaii

Veterinary Emergency + Referral Center - Honolulu VERCVeterinary Emergency + Referral Center of Hawaii Deceptive Practices-Breach of Trust Honolulu Hawaii

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We took our pet who couldn't walk to VERC, but was told to go there ONLY for 1 test from our regular Vet. When we got there, we were talked into the whole program, because he said he wasn't available until Monday.  Being in distress over our beloved dog's condition, we agreed, only because the Dr. agreed to personally watch our dog & I could call anytime & he would be available, so we trusted him. After 3 calls, with a response, he is "not available", he finally called me back at midnight, stating our dog was fine.

 But he lied to me; the whole staff lied to us. The report came out to our VET that our dog "cried out" at night.  It was horrible. We trusted them. They had a fudiciary obligation to be truthful with us & let us know our dog was crying out when I called 3 times! In addition, they gave him oxygen, obviously because in trauma; & told us he was fine. 

It was apparent they were more interested in running the bill up in the thousands. Tests were repeated that our own Vet had done. When we told them we were picking our dog up in an hour because we weren't getting any answers, suddenly the test- not available until Monday-was suddenly done.  It was all a waste of time, a horrible experience & a nightmare for our dog.



This report was posted on Ripoff Report on 01/31/2015 05:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/veterinary-emergency-referral-center-honolulu/honolulu-hawaii-96814/veterinary-emergency-referral-center-honolulu-vercveterinary-emergency-referral-cen-1205835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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