Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1427818

Complaint Review: ViaSat, Excede, Wildblue Internet - Colorado

  • Submitted:
  • Updated:
  • Reported By: Kayla — Hamilton Michigan United States
  • Author Not Confirmed What's this?
  • Why?
  • ViaSat, Excede, Wildblue Internet Colorado United States

ViaSat, Excede, Wildblue Internet Taking advantage of people living in the country - TERRIBLE INTERNET & CUST SERVICE! Colorado

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We signed up for Exede Viasat internet once we moved into our new home.

1st issue, the installer didn't arrive on time.

2nd, he charged me a $20 fee even though it was supposed to be free installation. Turns out, he was not supposed to ask me for money and that has since been refunded.

3rd, we burned through all 25 gb of data within a week, I called cust service multiples time with no resolution.

4th, our directv somehow got hooked up to the internet and we burned through our data within a week in January once data was restored to 25gb. I called to cancel, was given a $10/monthly credit which I didn't ask for, I just want out of the contract.

5th, a repairman came out for 10min or so and tried to talk my husband into buying more data because nothing was wrong.

6th, we were promised the highest speeds but the highest speeds we have rec'd is no more than 7 [should be at least 18].

7th, the repairman kept texting me and would not tell me why [I have these messages].

8th - contacted cust service about this with no resolution. I just wanted out of my contract and I believe I should not have to pay the approx. $300 to end it as they have not held their end of the contract up.

I filed a report with the BBB & attorney general, they finally offered to waive half of the early term fee and I called and cancelled services today. Still despise this company and would recommend ANYONE and EVERYONE to STAY AWAY!

 

This report was posted on Ripoff Report on 02/07/2018 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/viasat-excede-wildblue-internet/colorado/viasat-excede-wildblue-internet-taking-advantage-of-people-living-in-the-country-ter-1427818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now