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Report: #1448769

Complaint Review: viasat - Seattle Washington

  • Submitted:
  • Updated:
  • Reported By: Mark — Belfair Washington United States
  • viasat 111 S Jackson St Seattle, Washington United States

viasat Lied during a sales pitch and then won't provide adequate speed Seattle Washington

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I was occassionally having problems watching NETFLIX with centurylink who consistently provided 1.3 MB/S.  Viasat representatives told me that my plan would provide 12G of data and after that, speeds would decrease to 3 - 5 MB/S.  I signed up for it since the worst speed was twice what centurylink provides.  Viasat has been unable to provide this speed during the later afternoon and evenings.  It consistently provided .1 MB/S (yes, that's .1 not 1) making them unable to provide what their sales representative state.  They have given me credits, increase data (I have to spend an hour arguing with "customer service" before they will add data always saying "this is the last time") but won't let me out of the contract.

This report was posted on Ripoff Report on 06/24/2018 05:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/viasat/seattle-washington-98104/viasat-lied-during-a-sales-pitch-and-then-wont-provide-adequate-speed-seattle-washington-1448769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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