Report: #1412601

Complaint Review: ViaSource Solutions

  • Submitted: Sun, November 19, 2017
  • Updated: Sun, November 19, 2017
  • Reported By: Donald — Cedar Bluff Alabama United States
  • ViaSource Solutions
    223 East Thousand Oaks Blvd Suit 222
    Thousand Oaks, California
    United States

ViaSource Solutions Was Terminated for making wrong Dispositions on calls, never warned or told it was wrong Thousand Oaks California

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First I want to say that I am disabled and after they found this out it was like I was a target. I got an honorable mention for high conversion, and all good reviews. All of a sudden I came in to work and was told I had made a few bad Dispositions on calls and my contract was being Terminated by My Supervisor Amber Hopes. I said I was confused by the whole thing and she called Gina McKenna into the Join.Me session I proceeded to discuss some of the issues and problems that I had with the systems freezing and glitches with successes not adding up correctly she said it was my fault and blamed my internet, on these particular instance a lot of agents was posting in chat that the programs was giving trouble. I told her all of this and she just simply said I was lying but not in those exact words. As for the wrong dispositions I explained some of the scenarios was not mentioned and we had to make the best choice as we was told in training. Of course Amber Hopes and Gina McKenna made me out to be the bad guy here. I was let go right before Christmas and feel like I wasn't given proper treatment and was definitely not accommodated as a Disabled person. I also feel like the Independent contra core title is incorrect as I and other agents are in fact treated like employs. They are unfair and cold hearted when it comes to firing you. I was told in not so many words oh well you are disabled and have no place with this company and I am so upset and suffering panic attacks and anxiety by the whole situation with ViaSource Solutions. I work on the ticket to work program and feel like my disability is the reason for all of this and they made me to feel like this.

This report was posted on Ripoff Report on 11/19/2017 09:52 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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