Vivint  Not Customer Friendly Provo, Utah

My complaint with this company began when the technician came to install the new security system.I had talked to the cutomer service rep about thesystem I wanted, but the technician came in looked around my home and stated that the system I chose would not meet my needs and suggested add-ons. I agreed to three smoke detectors because I feel a smoke detector is the first line of defense against a full blown fire. Once the installion was completed I was not prepared to pay the additinal money. So he stated that he could break the paymentI for the extra equipment in three installments. The first being due that day along with the first month's monitoring fee of $53.00. The tech called into customer service to get a code to complete the paperwork and discuss paying for the add-ons. The rep was okay and verified that we would pay in three installments and asked me questions about the techician and the instalation.

Two days later while going over my checking account online I discovered that this comoany had taken an additional $200.00 which was unauthorized. I called and the customer service rep stated I had agreed to pay the additional charges in full which I stated was not true and I wanted my money restored to ny account. Then he stated that after the $200.00 I still owed them $100.00.Needless to say I became very upset and said I don't owe you any money you owe me. I stated I would have the system uninstalled if they did not refund my money. The rep said I could expect a refund in 7 to 10 days which is unacceptable and I told them so.

Two days later was was reviewing my account and to my surprise the took out another $100.00. To state that I was mad was and understatement and I called again. I called and told the rep on the phone that I ckuld not believe they had an award for top customer service because of the things I had been through since having my.system installed. I said that if I did not have my money refunded by Monday, Nov.5, 2012.

I think the ripoff begins with the installation technician trying to sell you products other than those you agreed upon with the customer service rep whom you brought the system from. My bank account is not and atm for this company that is why I am writing.