vivint   scammed, took unauthorized funds. Gave the run around Provo, Utah

 

Vivint is a scam. I was told I would be charged one amount, the company withdrew another amount. More than I authorized. When I called the company, I was given the runaround. I explained if I have to dispute the charges with my bank, I would cancel my services with Vivint. Out of two representatives and a supervisor - none of them said I could not cancel.

I was told there were no supervisors to talk to, they were all too busy. If I wanted to talk to one I would have to wait a really really long time. That the payment I made when installed was to pay for the following month, then it was for this month, then for two months away, or that after the end of the contract I would only have to pay for a half of a month since I became a customer in the middle of the month. Then it was the technitions fault. When my husband called to find out an address to cancel, he was told there was no address and when he asked to speak to a manager - the manager will tell him the same information. 

Later I called and spoke to another Customer service representative, I told her I was emailing and mailing my cancellation to them along with their products. She said I would also have to contact the company to make sure they received the products back. All after stating no matter what we were bound to the Vivint. 

A huge mess.