Vlamorous Internet

 I placed an order on 8/14/17. I received my sample on 9/15/17. I contacted the company that day via phone and email and told them to cancel my membership. I asked if they wanted the product returned in my email and asked them to reply within 5 business days. I never heard from them. Today I received a credit card info and saw 2 unauthorized charges. I called and was told they would reverse one charge but not the other. I was told I did not contact them within 30 days. I did not receive my sample until after 30 of the purchase so there was no way I could have contacted them. I contacted them the same day that I received my sample.