Report: #66247

Complaint Review: Volkswagen Southtowne - South Jordan Utah

  • Submitted:
  • Updated:
  • Reported By: Sandy Utah
  • Volkswagen Southtowne 11000 S Frontage Rd, South Jordan, Utah U.S.A.

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In mid April of 2003 my son ran out of gas and someone stopped to help him. Thinking he was giving him gasoline he dumped in kerosene. My son started the car and immediatly shut it off because he could smell the kerosene. The car was taken to Volkswagen Southtowne for repair.

The Kerosene was removed from the tank, a fuel pump was replaced in the tank, and the car was sent home with the instructions to run a couple of tanks of gas through the car and bring it back to be tuned.

During this time the water pump failed and the head gasket had blown. Again in the beginning of May 2003 the car was taken to Volkswagen Southtowne for repair. The head was sent for rebuilding and we had asked for the piston rings at that time to be replaced because the engine was starting to burn a little oil. (193000 mi.) It took weeks to get the head back and the engine put back together.

During a test drive of the vehicle the engine threw a rod and left a big hole in the side of the engine. At first they told me that they didn't feel that they were responsible for the engine because of the milage. They still ordered a used engine with, what they told me had approx. 93000 miles on it. They put this engine in the car and I was told that the repaired head and piston rings have been replaced on to the used engine that they put in along with a new clutch. There is no way for me to verify this.

Because they had given my son a rental car and he had it for about three or four week while the repairs were taking place, they told me that the car was repaired and I paid for it on July 2, 2003. My son drove the car home, about 3 mi. He said it quit on him several times and that it was blowning black smoke. I called and talked with Kevin the service writer that had told me the car was ready, and asked him why he had lied about the car being done. He told me that they wanted the rental car back, and that they no longer wanted to work on the car. I had just paid $2026 for the work and the car still had major problems.

After several contacts with VW USA, Butch the service manager called me and told me to bring the car back and they would fix the problem with no labor and parts at their cost. They have changed parts 90% sure on everyone that this one is the problem. As far as I can tell they have replace every part in the fuel system and the car will still not start after it has warmed up and is still running very rich. They only thing left is the computer and guess what, they now think that this is the problem, or the wiring.

It is now the 27th of August and the they still have the car. The total right now has been: 1st time $550, 2nd time $2026, this time who knows. This is a 1990 Jetta that cost $2400 to begin with. The mechanic that has been working on the car the last time said that my son should have been told not to repair the car because of the cost, and after all of this the Service Manager Butch said that we should consider not putting any more money into the car. (Volkswagen Southtowne $3000, customer 0.)

My son drove this car for a month before the first incident, and the experts at Volkswagen Southtowne, can't even diagnose a problem on one of their own cars? Just change every part and hope you run into the right one sooner or later I guess. I don't believe that I should have to pay for a single part that was trial and error. None of them has made a bit of difference to the operation of the vehicle.

Sandy, Utah

This report was posted on Ripoff Report on 08/27/2003 07:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/volkswagen-southtowne/south-jordan-utah-84095/volkswagen-southtowne-4-months-of-parts-buying-1-blown-engine-and-still-the-car-doesnt-66247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Author of original report

Volkswagen Southtowne Has Committed to make things right!!

AUTHOR: Ron - (U.S.A.)

POSTED: Friday, October 17, 2003
Curt Gardner the new Service Manager and Volkswagen Southtowne has committed to pay me back the money, I already have the car back.

After Curt looked at the service record for this car he called me and said that how we were treated was wrong and that Volkswagen Southtowne wanted to make things right.

They have agreed to return all the money spent on the repair of the car. It may have taken awhile but I am satisfied with the outcome.
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#3 Author of original report

My son said I am not paying you anything. Curt replied: "Then I am going to put a mechanics lien on the car."

AUTHOR: Ron - (U.S.A.)

POSTED: Friday, October 03, 2003
My son called Curt the Service Manager today. He was pretty upset about the faxed report. He told my son to come and get the car. My son said I am not paying you anything. Curt replied: "Then I am going to put a mechanics lien on the car."

I will try and load pictures of invoices and admitting they blew the engine and when they released the car the knew it was not running right.
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#2 Author of original report

Names of Managers. work stopped on the car they ruined

AUTHOR: Ron - (U.S.A.)

POSTED: Thursday, October 02, 2003
These are names of people responsible for customer service for Volkswagen Southtowne. Although Butch the old Service Manager is no longer there, the new one is responsible for having any work stopped on the car they ruined.

General Manager: Gary Craig
Sales Manager: Cliff Willits
Service Manager: Curt Gardner
Kevin Shepherd: Service Advisor

Phone: 801-676-6401
Fax: 801-676-6418

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#1 Author of original report

still has the GLI and it still isn't running. They will RIP-YOU-OFF!!

AUTHOR: Ron - (U.S.A.)

POSTED: Thursday, September 25, 2003
Butch the Service Manager no longer works for Volkswagen Southtowne. A new Manager is now in place. My son was told today that they would no longer cover the labor on the car, and after replacing almost every part in the injection system the car still doesn't run. """""VOLKSWAGEN SOUTHTOWNE HAS ABSOLUTLY THE WORST CUSTOMER SERVICE IN THE STATE OF UTAH.""""" They will RIP-YOU-OFF!!!!!!
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