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Report: #316044

Complaint Review: Vonage - Holmdel New Jersey

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  • Reported By: hanford California
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  • Vonage 23 Main St Holmdel, New Jersey U.S.A.

Vonage Vonage LIED to me Holmdel New Jersey

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On November 9th, 2007 I called to cancel my Vonage account which I had opened in march of the same year. The "save the account" salesman did everything he could to convince me not to cancel my account, as is expected. When I refused to submit to his tactics, he made me an offer which was illogical to refuse. The salesman explained that a cancellation fee of 39.99 was going to be charged to my credit card upon cancellation as is stated in the terms and conditions. I said fine, I just wanted my account canceled. He than made me a deal which would have been illogical to refuse. He stated that if I continued service for 2 months (I was paying 14.99 a month) then the cancellation fee would be waived. So instead of paying 39.99 you are paying 29.99 for cancellation right?

Well I called Vonage in early march after seeing another charge on my account and they said that they can NEVER waive a cancellation fee, and I was charged the 2 months of unwanted service plus the cancellation fee. I was lied to and ripped off by Vonage and I want JUSTICE. I know that vonage records conversation done between customer service agents and clients, the proof is there. Vonage is not to be trusted. Thank you

Argentine1
hanford, California
U.S.A.

This report was posted on Ripoff Report on 03/08/2008 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/holmdel-new-jersey-07733/vonage-vonage-lied-to-me-holmdel-new-jersey-316044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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