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Report: #390228

Complaint Review: Vonage - Internet

  • Submitted:
  • Updated:
  • Reported By: San Clemente California
  • Author Confirmed What's this?
  • Why?
  • Vonage .vonage.com Internet U.S.A.

Vonage Big trouble, false promises Internet

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I signed up for Vonage 39 days ago. My service never worked but for three days. I had service people at my house twice, the first one worked on my phone for 6 hours and when he left (after telling me he had almost no experience) I still had no phone service.

Almost two weeks later (yes I had to wait that long)..a second service tech came out and after 4 hours everything worked and then 2 hours later everything went down, never to return.

I have talked to Vonage over and over. They have promised to fix everything and when I asked if I should send my Vonage boxes back and go to a different service they hav said no they will fix everything.

Today 39 days after this hell began and a cell phone bill for one month of $450.00 I called Vonage to let them know that I had to cancel, I could not continue without service any longer.

They told me that I had gone 9 days past my 30 day cancellation period so they were going to charge me $98.00 to disconnect. I transfered to a vonage manager named Randall Corwin ID#56265. who told me " it didn't matter that I had not had phone service for the last 39days, it didn't matter that I spent hours with them on the phone to see if they could help nor did it matter that I was told by Vonage reps that my billing would not start untill my problems ended..I had to pay $98.00 in disconnect fees. He said it was all my fault because it says in my contract that I have only 30 days to cancel. His approximate words were "I don't care what we did or didn't do you are going to pay the $98.00".

Vonage is a rip-off. Be careful.

Sandy b.
San Clemente, California
U.S.A.

This report was posted on Ripoff Report on 11/11/2008 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/internet/vonage-big-trouble-false-promises-internet-390228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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