Complaint Review: Vonage - Internet
- Vonage vonage.com Internet U.S.A.
- Phone: 866-243-4357
- Web:
- Category: Telephone Companies
Vonage Fraudulent Billing, Dishonest Internet
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Vonage customer service often takes more than 45 minutes to answer your call.
You cannot simply e-mail them a credit request. You must speak with someone live who will still not issue a credit, as it always must be "investigated."
Oftentimes, an e-mail response is never received and follow-up with Vonage is necessary.
When cancelling your service, you MUST call Vonage ALWAYS. You cannot simply move your telephone number to another phone company. The phone number will be transferred, but you will continue to be billed by Vonage even though they are not providing any service to you whatsoever!
Your new phone company may not know this! They may think that Vonage is like other phone companies and will stop billing. BE CAREFUL! Vonage will NOT stop billing. They claim it is because they are not controlled by the FCC and therefore do not have to follow their rules.
I had to call my bank to have the unauthorized charges removed.
Mark
Scottsdale, Arizona
U.S.A.
This report was posted on Ripoff Report on 08/21/2006 02:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/internet/vonage-fraudulent-billing-dishonest-internet-207159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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