Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #383124

Complaint Review: Vonage - Internet

  • Submitted:
  • Updated:
  • Reported By: Artesia New Mexico
  • Author Confirmed What's this?
  • Why?
  • Vonage vonage.com Internet U.S.A.

Vonage Lies, False Advertisements, Scams Holmdel, New Jersey

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I accepted a promotional offer, which was the first two months of service free. I was told there was no contract or cancellation fee and if I didn't like the service I could cancel at anytime. There was never a question asked about putting me on Autopay and I DID NOT authorize any charge to my account. It has now been 2 months, I checked the emailed Vonage bill that I received on October 19th and saw they were claiming I owed them $31.07. I emailed them immediately and asked them why, because the 2 months were barely ending and I informed them I wanted to cancel the service. Today I checked my checking account balance and realized they had taken the liberty of helping themselves to $31.07, without my permission. I called the 800 number and spoke to several Phillipinos, who can barely speak English and only repeat over and over the words on the script provided by Vonage. There is no help, or customer service or any type of negotiation. The woman there said I had 2 months of free service and the 31.07 is for the upcoming month, I explained I cancelled the service on Sunday Oct. 19th. She said it was past the magic date of October 19th now and they "could not" do a refund. If I wanted my service cancelled there would be a fee of $128.00, plus the $31.07 they already took. I told her no, none of this matched what what I was promised on the phone, she said it didnt matter what the guy told me on the phone, she wasnt there and didnt know what he said, and this is the way it is. Period. That there is a one year requirement before service can be cancelled without charges. She kept rereading her script so I finally hung up so I could call back and hopefully get someone a little more fluent in English, and before I could call back I checked my bank balance and vonage had taken another $128.$% out of my checking account. I never told them I wanted autopay-I dont do autopay- EVER. They are liars and theives. Never give anyone your debit card number, even if you are led to believe it is only for defaulting on a bill, it gives a scam company like Vonage access to your account anytime they want it.

Bob
Artesia, New Mexico
U.S.A.

This report was posted on Ripoff Report on 10/20/2008 06:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/internet/vonage-lies-false-advertisements-scams-holmdel-new-jersey-383124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now