Complaint Review: VONAGE
23 MAIN STREET HOLMDEL New Jersey 07733
- Category: Corrupt Companies
VONAGE LOUSY CUSTOMER SERVICE; CANCELLATION CHARGES!! VONAGE ripoff Nationwide
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I finally decide to just cancel and not waste anymore of my time. After wmisdirected call transfers w/overly polite 2 minute apologies, I finally and get an agent who says he's a manager..His name is Ricardo. Ricardo tells me that in order to cancel my account they will have to charge me a forty something dollar cancellation fee! And when DHL finds their phone, they'll give me my money back! HOW OUTRAGEOUS IS THAT?!
I asked to speak to his supervisor because I didn't believe him. He wanted to put me on hold while he called DHL to track the phone. I told him to call DHL on his own time! I didn't want the phone or the service anymore no matter what! So please cancel, refund my shipping charges.. when he said he was charging me to cancel, I told him I would complain. He said it doesn'nt matter because it's their policy. I asked repeatedly if he would let me speak to his supervisor or other manager. He said No.
Here is the name of the Vonage Chairman, and Chief Strategist: Jeffrey A. Citron. If anyone finds his direct contact details please post that info here! I want him to know what his PEE-ONS are doing on his behalf! -- LOSING CUSTOMERS!!
This report was posted on Ripoff Report on 06/30/2006 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/nationwide/vonage-lousy-customer-service-cancellation-charges-vonage-ripoff-nationwide-198950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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