Complaint Review: VRBO
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Never ever purchase the so called "Cancellation Insurance" from VRBO. They will not pay out. VRBO promotes it as a simple button to add when you book. When you contact the lodging owner for a refund due to cancellation, they say to contact VRBO. When you contact VRBO, they say it is a third party provider with no affiliation to VRBO.
We were biking the Oregon coast for a couple of days. I prebooked out lodging along the way. I purchased the cancellation insurance because I did not know if we would make it that far. Unfortunately, one of our riders developed a saddle sour that was so bad, he could not continue. We did not make it to the VRBO lodging.
Ultimately, the insurance is provided by a third party carrier, CSA. In the super, fine print, they say that you can cancel due to a physical problem. However, you must have a doctors report. I am certain there are many, many physical ailments that would preclude someone from advancing on a journey that they could easily self diagnose with out visiting a doctor - high fever, vomiting, diarrea, sprained ankle, abrasions, you get the point. On top of being a dibilitating problem that was easy to self diagnose, it was on a Sunday afternoon in a rural area.
Obviously the insurance is designed to not pay out claims. I lost. In my opinion it is a fraudulent scheme.
This report was posted on Ripoff Report on 11/01/2016 04:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vrbo/internet/vrbo-never-never-puchase-the-so-called-cancellation-insurance-from-vrbo-internet-1336105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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