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Report: #1265267

Complaint Review: VRBO - Nationwide

  • Submitted:
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  • Reported By: I hate VRBO — Scottsdale Arizona USA
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  • VRBO Nationwide USA

VRBO Home Away VRBO is the worst! Nationwide

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I have 3 listings with VRBO and they have screwed up on each one.  Because hosts can't review guests, there's no qualifying who's staying at your house, so, our first guest was a woman who traded sex with her taxi cab driver to get a ride out to our house since she had no money.  VRBO accidentally showed her booking dates incorrectly, having her at our place longer than she paid for.  Oh, and I don't even get my money for 30 days because they hang on to it.  They blocked my calendar incorrectly for almost 2 weeks because they had the wrong listing number.  They cancelled a request because they said I didn't respond and  you can clearly see on the email chain that I responded within 4 hours.  They sent me an email saying "congratulations, you've received your first booking" - 4 days after the booking occurred. They sent me an introductory email asking me to fill out a survey, which I did.  5 days later they sent me the same email.  On the mobile ap, you can't view anything but your calendar and your inbox, making the ap pretty much worthless.  Tonight I booked a reservation and since they won't let you list a 2 bedroom suite pricing separately, they keep sending customers the wrong quote, which only serves to anger your prospective guest.  I edited the quote to correct it and the commission that they take out of my rate was incorrect (in their favor of course).    I called and the rep said that it was a "rarity in the algorithim" that couldn't be fixed.  Are you kidding??  10% is 10%, it's not a tough formula to figure.  They wouldn't correct it, meaning that the terms and conditions on which I agreed to list my property are now invalid when it comes to them getting a larger commission than advertised.  The rep also told me the wrong deposit to request from my guest.  They are a disaster, no wonder Airbnb has 250,000 more subscribers - now there's a good company! 

This report was posted on Ripoff Report on 11/02/2015 08:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vrbo/nationwide/vrbo-home-away-vrbo-is-the-worst-nationwide-1265267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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