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Report: #385686

Complaint Review: Wachovia Bank - Lake Mary Florida

  • Submitted:
  • Updated:
  • Reported By: Deltona Florida
  • Author Confirmed What's this?
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  • Wachovia Bank 4005 W Lake Mary Blvd. Lake Mary, Florida U.S.A.
  • Phone: 407-330-7220
  • Web:
  • Category: Banks

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On Monday my balanced showed $319.03. I had a pending charge of $295.02 to put my available balance at $24.01. During the day I had a deposit of $100, I withdrew $80 and charged $20.98 now leaving me with a balance of $23.03. Unfortunately I forgot about another charge on my account that actually left me with a balance of $8.99. On Tuesday when I checked my account it showed that I had a negative balance of $151.99! I opened my statement page to see that I did indeed have a posted balance the day before of $8.99... then the charge of $20.98 which would put me into overdraft by -$11.99. But I had overdraft fees of $140! So when I called the bank they told me that the $20.98 was being processed back 5 items before it that already posted which would put my next 4 items into overdraft, giving me 4 overdraft charges of $140, so the $140 overdraft plus the $11.99 I was over put my balance at -$151.99. I argued with the rep that they cannot move a pending charge back 5 times into items already posted 5 days previous putting 4 items into overdraft... that my ending posted balance for the previous day was $8.99 and I had the one overdraft of $20.98 so I should only be charged for 1 overdraft fee, not 4. This woman argued with me that I was wrong, that I should pay more attention to my account and refused to refund any amount of the overdraft fees. Later that day I went to the branch near my work and spoke to a very nice manager. She did infact refund 3 of the 4 overdraft fees after a long discussion.

This is not the first time I have seen this happen... Wachovia does not post charges in the order they are actually charged and they move pending items back into things that have already posted therefore attempting to rip people off by incredible wrongful overdraft fees, and then refuse to help by giving any credit.

Shenaniganz
Deltona, Florida
U.S.A.

This report was posted on Ripoff Report on 10/28/2008 01:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wachovia-bank/lake-mary-florida-32746/wachovia-bank-wrongful-overdraft-fees-lake-mary-florida-385686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#5 Author of original report

Ignorance is bliss, isn't it?

AUTHOR: Shenaniganz - (U.S.A.)

POSTED: Tuesday, December 02, 2008

Okay, listen carefully. The $100 deposit did cover the $80 withdrawl. They do allow that because that's how they process transactions - deposits first then charges. Ask any Wachovia Bank. The $100 deposit and $80 withdrawl had absolutely NOTHING to do with what happened so just leave that out.

Pay attention now: My posted balance was $8.99. Then I had a charge which put me into overdraft. ONE charge. Which the bank tried to move back 5 times into items posted/processed the day before. As I said, the manager at the bank refunded 3 of the overdraft charges because I was correct and they effed up. Got it? Good.

I am also aware that the bank does not process transactions in the order they were charged - it has to do with when the merchant debits the transaction. I am fully aware of the processing and check card holds, and that charges range from highest to lowest with deposits going in first when they are posted. Once again, nothing to do with what happened.

So none of the comments made are substantial and you all have no idea what you are talking about. Just keep your ignorant comments to your self.

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#4 Consumer Comment

These answers avoid the real point

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, November 28, 2008

The point is the charges get posted and they get rearranged later to get the most charges out of the customers. This happened to me also. What they show online should be accurate. However, your online history can show one thing, and then the order of charges will change. The status of deposits can show them as processed, and then be changed to processing later on. If the merchants were causing this problem, the charges would not show up in one order, then get changed later. They would not always get charged highest to lowest every single time an overdraft occurs, either. This happens too much to be a coincidence. I do not believe it works out so the bank gets the most money possible every time. The overdraft fees are not the problem, it is the rearranging of charges to get more than they are entitled to that is disgusting.

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#3 UPDATE Employee

you used the keyword

AUTHOR: Hates Dumb People!!! - (U.S.A.)

POSTED: Saturday, November 15, 2008

second sentence...'I forgot'

Seems that you forgot quite a few things, like our processing, reading the depositors agreement, cut off times, etc. Im sure this wasnt the first time bc the first occurance is $22 for an NSF/OD FEE and the 2nd occurance and up is $35. So you have dabbled with these fees before. And active checkcard holds are pending for as long as it takes for the merchant to send us the receipt. We dont pick and choose-who has time for that? The system doesnt process over the weekends so everything that you do comes in monday nite. and all postings are highest to smallest.

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#2 Consumer Comment

The merchants dictate what day the charge actually posts.

AUTHOR: Nikki - (U.S.A.)

POSTED: Tuesday, October 28, 2008

Charges post to your account on the day the merchant submits them, not the day you actually make the charge.

Say you make a charge on Monday, two charges on Tuesday and one on Wednesday. Say all three merchants submit the charges on Thursday and they post to your account. Say Tuesday's merchants submit the charges at noon, Wednesday's merchant submits the charge at 1:00 and Monday's merchant submits the charge at 2:00. That would make Tuesday's items post first and second, then Wednesday's charge post third and Monday's item post fourth.

Or maybe when the bank gets Tuesday's charge at noon on Thursday, should they go back to Tuesday's posting and post the item there? When the bank gets Monday's charge at 2:00 on Thursday, should they go back to Monday and insert the charge there?

Or maybe the bank get Tuesday's charges at noon and post them, then get Wednesday's charge at 1:00 and posts that, then get's Monday's charge at 2:00 they could then move Monday's charge before the Tuesday and Wednesday's charge, even though it came in later.

Too confusing for both us and the banks. So, they use a uniform method and just post everything highest to lowest. It really doesn't matter which order they post when you have enough money to cover everything you bought. What matters is when you don't have enough money to cover everything, then you get hit with multiple fees because of the highest to lowest rule.

Also, if Wachovia posts debits before credits, when you made the $100 deposit and withdrew $80, the $80 withdrawal would have posted before the $100 deposit. Therefore the $80 withdrawal posted against your $24.01 available balance. This is probably why the manager agreed to reverse 3 of the fees, because you didn't realize the $80 withdrawal would not post against the $100 deposit.

I understand why you would have thought the $100 deposit would cover the $80 withdrawal. That makes sense, doesn't it? Deposit $100 and withdraw $80? That's where you goofed. The banks don't allow for that.

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#1 Consumer Comment

Can you tell me...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Tuesday, October 28, 2008

About any major bank that processes transactions in the order they are made? I'm not aware of a single one. Especially when merchants can be quite slow in submitting their charges.

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