Wageworks Company refuses to honor or even acknowledge my claim San Mateo California

About 24 hours after my last post on this site, I received a phone call indicating that I would be reimbursed in full.  I'm convinced that this action was due to the publicity headaches I was giving them through your site and YELP.  Thank you for providing a forum where the little guy can stand on equal footing with the big corporation and its lawyers.

How nice of you to send me the same response that you send to everyone who complains about your company.  It gives me an opportunity to provide an update.  No one from the Executive Escalation Team ever replied to my letter from February 18, so I sent the same text in an e-mail on February 27th.  Once again, no one contacted me.  I called Customer Service on March 15, and they said that Cheryl from the Executive Escalation Team had called me on March 12 to say my claim had been denied.  However, there's no record of such an incoming call on that day.  More specifically, there was no voice message in my inbox and no record of a call on either of my dual Caller ID boxes.  For now, I'm assuming Cheryl either fabricated this story or dialed a wrong number and left a message for someone else.  (I guess we'll find out for sure when your company produces corroborating phone records in Small Claims Court.)  Eventually, I found a phone number on another complaint site.  That number got me to an operator, and I asked her if there was any way to speak to someone from the Executive Escalation Team without getting transfered to Customer Service in the Philippines.  (I already had several bad experiences with Customer Service, and the last time I spoke to them, they put me on hold and simply refused to answer again.  Upon checking other complaint sites, I discovered that they routinely do this to quit ea few customers.)  Anyway, the operator took my contact information and told me someone from the Executive Escalation Team would contact me shortly.  Later that day, Cheryl called.  She insisted that she had left a message for me, but even if she had done so, that response would have been unacceptable since I had made it clear that I wanted to speak to someone in a position of responsibility.  During our discussion, I pointed out that the Wageworks page on yelp has about 50 negative posts for every positive one, an observation that Cheryl condescendingly scoffed off because it came from yelp.  Then I went directly to the core of the matter, pointing out that I'm out of pocket by over $500 for no other reason than the incompetence of three different Wageworks Customer Service reps who provided incorrect information.  Cheryl's response was that it should have been easy for me to find out on the website if these charges were covered.  The flaw in her argument is that if it was so easy to locate this information, how come none of the three Customer Service reps could do so?  At this point, I think she sensed that she was losing the debate, because she then tried to lay the blame on my employer.  The only helpful information Cheryl provided was the name and address for your company's legal counsel, Kim Wilford.  My schedule is a little busy at the moment, but I do intend to take this case to Small Claims Court.  If I win -- and the odds are heavily in my favor -- I will do my best to make sure that everyone who has posted a valid complaint against your company on any consumer web site knows how to deal with your practices.  If you people were smart, you'd just send me a check for $550 and be done with it, but I don't give you that much credit.

Dear Dean,

We're so sorry for your customer service experience regarding your claim.

We'd like to review this matter with you directly to see what we can do to help. Is it possible for you to reach out to us on Twitter or Facebook so our social media team can assist you? Our Twitter address is: @WageWorksCares and Facebook is: facebook.com/WageWorks

Please note when you reach out to our social media team that you left a review on Ripoff Report.

Sincerely,

WageWorks Social Care Team