Walgreens 24 Hour Pharmacy ripoff Refused to fill my 5 year olds antibiotic prescription because the "had to go home" I had to wait till the following day to get it filled Freedom California

just so you know CNA isn't something to brag about, trust me I know I now work in a hospital, and CNAs are like the people that do the "dirty" work. You did only a couple of months at a community college, but the pharmacist(where im from) spend 9 years of their life in school. All that just for people like you to come along and prove to them that their time was wasted? Anyways:

As for your complaint against Walgreens, I agree with you, BUT not for the reasons you gave. Walgreens is incompetent at filling prescriptions correctly, better put, they're always understaffed. Plus their systems for billing are very mediocre so to say at the least.

They can't just count a couple of pills slap on a label n hand the vial to you like nothing went down. Please learn the procedure of how things work before you complain, its like complaining that a car uses up gasoline(BECAUSE THATS HOW IT WORX). Sorry for the bad analogies....

Besides Walgreens wants to make a big profit off of you by the time you walk past the EXIT sign. Therefore they will process the med through your insurance, and hopefully if its not government insurance(note im not implying that you would have government insurance).
In a hospital its semi okay to work overtime, but in a retail setting they will scream in your ears and give you so many write ups you will be up to your eyeballs in papers.

The information that i gave you above is very true, and I say it because I have been through those endeavors. Insurance isn't the best thing to deal with anyways, and if you didn't know health care is the second highest regulated industry.


Good day to you, and work harder maybe u will become a RNA someday then you can boss the other CNA's around

I know this is old but I just have to put in my thoughts. Everyone that is in favor of support towards Ms. Danita for the most part has been ignorant of actual pharmacy requirements and those that have been against her have been using the wrong approach.

Keep in mind that no one here was there when this customer was supposedly "dismissed." I am a pharmacy technician and I am a darn dilligent one at that. I also work in a 24 hour location and just last week I had to tell someone at 11:15pm (I was already working 15 minutes overtime which will get me yelled at and possibly written up by my store manager when payroll comes around) that their prescription from the E.R. may take as long as 45 minutes to fill.

They got smart with me and asked me why one stupid prescription would take that long and I did inform them that I was about to walk out the door when I had helped them and there would only be one pharmacist (no technicians) on duty for the remainder of the night and he was already backed up with emergency room prescriptions (this pharmacy is the ONLY 24 hour location within a 2 hour radius of itself - people come from multiple cities to fill rx's after hours) but would most definitely fill the prescription as quickly as he could.

This customer proceded to make a very similar case with the overnight manager that Ms. Danita has presented here. Trying to state blatant misinformation in order to make their case. Notice Ms. Danita is also throwing out the accusation that "if I were caucasian I would have been treated different." Well this person was caucasian Ms. Danita, and they were treated with respect as you would have been but I could not tell them what they wanted to hear and thus I was made out to be the bad guy.

You are not giving us the whole story and that causes people to jump down your throat. I have worked in many locations - including being sent on fully per diem trips to train newly acquired branches out of state. I have yet to experience a single technician that would say the simple phrase, "Why? Because me and her are leaving, that's why," in reasponse to your question. I'm quite convinced they gave you further information such as perhaps they have no pharmacist coming in for relief and thus the pharmacy has to be closed on this rare occassion.

Why couldn't they fill it in 5 minutes before they left? Perhaps they already did 15 additional prescriptions past the time they were going to leave and they had to cut it off somewhere or else they'd be stuck there all night. Antibiotic prescriptions do not take "less time" than counting pills. Do you know how long it takes to count some pills? About 20 seconds max.

The primary time constraint in the process of filling your prescription is the time given to a prescription in order to make certain it is filled accurately for your child's safety. The data entry must be completed, then reviewed by a reviewing pharmacist, then printed which some printers at least in my location take a few seconds to warm up before printing, then scanned and labeled (heaven forbid the wrong bottle size was grabbed and thus the scanner beeped a warning so the filling person had to go back to the location across the pharmacy where this bottle was stored and grab the correct bottle), then sent to the verification station where it is completely scrutinized for accuracy yet again and if there is a single typo in my pharmacy such as (op instead of po - which means by mouth and someone just was typing quickly and typed it in correctly) the ENTIRE THING HAS TO BE REDONE THROUGH EVERY PROCESS AGAIN.

I am not sticking up for this technician because I was not there and I am not sticking up for you because I don't believe you are giving the whole story based on your attitude Ms. Danita, but I think everyone has the right to know exactly how much time is exerted on every prescription for every patient in places like Walgreens. Unless you have had issues with this person in a more personal setting and they were being vindictive and spiteful due to your personal relationship to them I can't believe anyone would do anything at any pharmacy just to make you upset or to rub it in your face - all it does it cause more drama for later.

You stated that you needed to start the antibiotic "tomorrow" -- therefore there was really NO NEED to get it filled RIGHT AWAY, and you could have waited until the morning.

If, however, you were so impatient that you absolutely MUST have the medication right away so you could hold it in your pocket until the next day, you could have taken the prescription to another pharmacy that would be able to fill it immediately.

i was an assistant manager at walgreens. I would have never let that happen in my store! if we were 24 hours - we are not allowed to close. Not even on holidays. Not even for bad weather- unless the doors and roof are ripped off. There are "floater pharmacists available, and if not, the closing pharmacist has to stay. that's just how it is- messed up yeah... but the fact is if it was in fact a 24 hour store somebody could have done ur script right away- or at least within the hour. Im not sure how busy of a store they were but not many ppl are rushing the counter at that time of night- on the other hand- if it closed at 10- it depends on if the system was reset or not but sometimes theres ways around that

Danita, I am going to make this brief

I can tell by the personality of your posts that you wouldn't stay late at work to help another person, and if you did it would probably come with loads of atitude.

As a former employee of WAGS (left because of people like you!), I can tell you that no manager/customer will give any praise for staying late....but I will hear about overtime for overtime (another reason for leaving). Wag management is pretty cheap with that stuff.

Also exactly 10pm, exactly.....more likely 10:05 and they were already walking out the door.

Finally....CNA is short for certified nurse's a-s-s-wiper...I think everyone knows that, so quit trying to impress.

Simply put...24 hours is 24 hours or they should just advertise...
"24 hours sometimes". And when it comes to helping a sick child,
or keeping in time with the clock; we all have to answer for our short
comings when the clock runs out; the only clock that counts.

I have no way of knowing their policy
but the size of those women's hearts seems pretty clear.

Now, the deal I have with Walgeens...
I've been using the same Walgreens faithfully every month for about
4 years. They're not a 24 hour branch. Anyhow, each month I go
to Walgreens for a refill on the same 3 prescriptions and each
prescription contains 30 pills.

The trouble that I have each month is dreading that once I get
there and wait 10-30 min, them telling me that they don't have
enough pills to fully fill one of the prescriptions. Sure,
this is a understandable thing to happen once in a while
but this happens to me way too frequent.

What ends up happening is that they give me 3 to 6 pills and then
I have to hope that they can refill the rest before I run out.
I end up making 2 trips instead of one to pick up my medication.
I wouldn't mind so much all of this if Walgreens was a hop-skip-jump
away from my home but I live in the country and have a bit of
a drive to get there and sometimes Michigan winters aren't pleasant
to drive in.

Sometimes they've even had to call their other branches in the hope
of them having my pills. I've also had times where they've had to give
me double the dosage and had me cut the pills in half. I've even had
them ask me if I was willing and able to except a lesser mg that was
available and I politely answered no. I'd also like to add that the
medications that I take are not uncommon meds.

Again, none of this is a big deal if only it wasn't so frequent.
Also, I'd like to give them credit for being very kind to my frustrations;
they've been nothing but respectful.

Still, I've been left wondering for a very long time if I (a person that
has been religiously going to this same Walgreens for 4 years) should expect
more out of them.

Rita

I filed a report against Walgreens also. I've been reading other's complaints.
I've come to the conclusion that Walgreens may have hired a staff to post comments against anyone reporting bad actions by Walgreens.
These negative comments against complainees make no sense and they seem to make up facts and excuses as to why Walgreens employees do bad things to their customers.

I think they need to hire someone to correct the problems at their stores instead of making excuses as to why they did their bad acts, which really make no sense to make up false facts. Are they actually reading these? Many of the excuses they make have nothing to do with the problem, and they make the victim the look like they caused the problems in some way. Then they try to make Walgreens employees into victims.
This is not a good way to treat and abuse Walgreens customers.

but have you ever been to a Walgreens before? If you have, then there was no reason for a 24 hour Walgreens to be closed. However, if you have never been to a Walgreens it takes time to enter you into the system before ANYTHING can be filled. The correct address, insurance, name, DRUG ALLERGIES all must be entered in first before anything can start. What you must do to get this resolved is this...


Go to the Walgreens website and click on contact us. Then click on Customer Service and write in a compliment or a complaint. Corporate and store management will get an email regarding the situation and will take care of the problem.

an Ex Exployee

I know that when your boss comes to you at quitting time and asks you to do just one more task you jump right on it. Knowing that someone else may come up and ask you to do just one more task and another and another and another and another. A line has to be drawn. Your regular pharmacy was opening in the morning, and your child did not need the medication that night. If so I am sure the pharmacist would have stayed and filled the prescription. You are bitching about a person who has just spent at least 8 hours on her feet with out as much as a bathroom break, meal break or a chance to sit down and rest her feet. Shame on you. You want her removed from helping people. She spends every day depriving herself of the basics of humanity to make sure people get the proper medical treatment despite the illegable chicken scratch of doctors, the penny pinching of insurance companies who do not want to pay for it, and the lazy general public who do not want to call thier own dr. for the refills that are thier own responsibility. Cut her some slack when she wants to go home on time.

the doctor had given me an antibiotic prescription for Pneumonia, and I had to make sure that I started it the following day.

It never got done, and I had to wait till the Pharmacy I actually use was open. (The following day)

I can't believe they couldn't fill it for me, and that my son couldn't get the assistance he needed.

The medicine is needed to be started the next day. Danita got the prescription the next day. How does this translate into her son not getting the assistance he needed?

The complaint about Walgreens is understandable, but I hate it when people try to provoke sympathy by misstating facts as if to legitimize their other complaint.

No, Pharmacists and Pharmacy Techs should not work off the clock, nor should they put your child above their own. It may be illegal for them to stay later based on pharmacy laws and labor laws.

Yes, they should have explained the situation better to you and should not have been rude; and yes Walgreens should have staff in place to keep their operation running. However, things happen, and theres no shortage of RXs in an emergency situation.

However, your very uncaring responses to people who are simply showing the situation from other viewpoints makes it hard to sympathize.

I failed to mention that a pharmacist recently walked out of THIS pharmacy. I work at one near by and heard about this. I guessing maybe you came in that night? Sorry for the bad service though, they should have explained better.

I haven't read very many of the responses, but I do know that recently a pharmacist walked off the job durning the overnight shift. Prescriptions cannot be filled without a pharamcist there. Could this have been possible?

I haven't read very many of the responses, but I do know that recently a pharmacist walked off the job durning the overnight shift. Prescriptions cannot be filled without a pharamcist there. Could this have been possible?

you ladies are a god send! Thank you for your support. And it's true it only takes 5 min. to fill a lil boy's prescription than to have to count pills one by one for an adult. Thank you so much!!!

Danita, I to have a small child and I would have been upset to if I went to a 24 hour pharmacy and was told they would not fill her prescription. Im usually an easy going person but when it comes to my child dont mess with her or its not going to be pretty. The women should have helped you regardless. I have worked with the public and know that it takes less time to be nice to people that really mean. and futhermore, you get repeat customers by being nice. Dont let it get you, they will get theirs somewhere down the road, and hope it doesnt involve their kids. hope your little one is doing better.

I worked as a pharmacy technician for years. I can't tell you how many times we were seconds away from sliding our pharmacy doors closed and some frantic parent came rushing in with an antibiotic rx. While it is true that we would ALL like to go home and enjoy time with our families or have some time to ourselves, sometimes our sense of responsibility comes first. What if it were OUR child who was sick? Wouldn't we climb mountains to get them what they needed?

Antibiotic rxs take 5 minutes tops expecially if there is no one else waiting and no insurance problems. Com'on! couldn't these two "ladies" have taken the extra 5 minutes to fill her rx? If they were nice to her they might even have made a NEW customer out of her!

Everyone knows that a concerned parent can quickly become the customer from hell. 5 minutes would have avoided all the ugliness that followed. I would NOT return to that pharmacy. Their employees seem cold and uncaring. Is that who you want filling you or your loved ones medications?

As for the person who said that people don't work for free, that may be true. But can't we put our selfishness aside for 5 flippin' minutes and help someone? Afterall, it's the good that we do that will go noticed, not the money we have in the bank.

I couldnt agree with you more!

I couldnt agree with you more!

I couldnt agree with you more!

I couldnt agree with you more!

Something, you need to see, is that the pharmacist was right there and could of helped me. Why should I have to come back and drag my already sick son out with tons of people, when he is already fighting pneumonia? NO. I will not risk my son's health by going back. I am a single mother, and have no choice but to take my son with me vomiting bile and all.

So a response to your opinion, the pharmacist was standing there doing nothing, and since there were three and two were going home, he could of helped me. So I will say this again: THERE IS NO EXCUSE. I want to see what happens to those with those well they have families, and bla bla bla bla... What goes around come around, pay it forward when something of similar nature happens to one of those with negative responses, and then we will see who has the last laugh. It's frustrating. Thanks again.

I fully understand the implications of if a pharma called in sick, or if the on-duty pharma was on overtime, but that is a lot of "if's". Everyone keeps bringing up these "what if" scenarios. Bottom line is, the employee used poor customer service skills, and Danita has every right to complain.

I don't know why this has to be so hard to understand.

ok. my mistake. i did not see that it was a 24 hour store. unfortunatly, if a pharmicist calls in, another pharmacist CAN NOT work that shift right after their own.first of all, there are laws on how long a person can work, as well as store policy.

these people have families and lives off their own. when i am on the clock, my job is to help customers. when im off the clock, it is NOT my job to help people. im sorry you couldn't get there sooner, but things happen.

if the doctor gave you a couple doses to keep him over until the next day, then why weren't you able to wait?

something people like you and others need to realize, is that when im off the clock, my world is not going to revolve around you. when im on the clock, ill help you with no problems at all, cheery and smilling, but when im off, its too bad so sad.

The woman didn't say they were closed, she just said that both ladies had to go home. I had asked, I said isn't this 24 hours? And she says yes but it's time for us to go. They weren't closing, I know that for a fact. I have had problems with this same person before. She has a rude demeanor and is under educated on how to handle customers. In lack of better words: She thinks she is God. But there was another shift on its way, but she just didnt want to tell me that.

But, if the scheduled Pharmacist has called in sick, the outgoing Pharmacist will STILL have to clock out.

Just because the sign says "24 Hour", doesn't mean it always will be. My normal hours of operation are 8-6 Monday through Saturday. If I decide to go home to NC, I can and do close the shop. This doesn't mean I am falsely advertising my hours of operation. It means something came up and I acted on it.

The Pharmacy does the same thing.

The Pharmacist is not allowed by store policy to work past his/her scheduled hours. Considering it is a Pharmacist, it may even be ILLEGAL for them to work past their scheduled shift. There are many jobs that have laws pertaining to the number of hours someone can work. I would assume the guy doling out narcotics would be one of those.

Yes, if they advertise that it is a 24hour Pharmacy, then it should be open. But as I said before, they may have had to close due to circumstances beyond their control. If they had no pharmacist available to work the shift, then legally, they must close. It's not as if anyone could fill in, even the pharmacy tech must work directly under the supervision of a pharmacist.

Some states limit how many hours medical professionals can work in a day/week. It could be that the only available pharmacist was already at the legal limit of hours. Personally, I don't want an overtired pharmacist filling my prescription any more than I want a surgeon whose been up for 36 hours operating on me.

Could the store have been a little more forthcoming about why they were closing? Certainly. I would be curious to see if this was an isolated incident. Me, I would return there another night after 10 and see if the pharmacy was open. If, again, it wasn't I would speak to store management.

Yes, if they advertise that it is a 24hour Pharmacy, then it should be open. But as I said before, they may have had to close due to circumstances beyond their control. If they had no pharmacist available to work the shift, then legally, they must close. It's not as if anyone could fill in, even the pharmacy tech must work directly under the supervision of a pharmacist.

Some states limit how many hours medical professionals can work in a day/week. It could be that the only available pharmacist was already at the legal limit of hours. Personally, I don't want an overtired pharmacist filling my prescription any more than I want a surgeon whose been up for 36 hours operating on me.

Could the store have been a little more forthcoming about why they were closing? Certainly. I would be curious to see if this was an isolated incident. Me, I would return there another night after 10 and see if the pharmacy was open. If, again, it wasn't I would speak to store management.

Yes, if they advertise that it is a 24hour Pharmacy, then it should be open. But as I said before, they may have had to close due to circumstances beyond their control. If they had no pharmacist available to work the shift, then legally, they must close. It's not as if anyone could fill in, even the pharmacy tech must work directly under the supervision of a pharmacist.

Some states limit how many hours medical professionals can work in a day/week. It could be that the only available pharmacist was already at the legal limit of hours. Personally, I don't want an overtired pharmacist filling my prescription any more than I want a surgeon whose been up for 36 hours operating on me.

Could the store have been a little more forthcoming about why they were closing? Certainly. I would be curious to see if this was an isolated incident. Me, I would return there another night after 10 and see if the pharmacy was open. If, again, it wasn't I would speak to store management.

Yes, if they advertise that it is a 24hour Pharmacy, then it should be open. But as I said before, they may have had to close due to circumstances beyond their control. If they had no pharmacist available to work the shift, then legally, they must close. It's not as if anyone could fill in, even the pharmacy tech must work directly under the supervision of a pharmacist.

Some states limit how many hours medical professionals can work in a day/week. It could be that the only available pharmacist was already at the legal limit of hours. Personally, I don't want an overtired pharmacist filling my prescription any more than I want a surgeon whose been up for 36 hours operating on me.

Could the store have been a little more forthcoming about why they were closing? Certainly. I would be curious to see if this was an isolated incident. Me, I would return there another night after 10 and see if the pharmacy was open. If, again, it wasn't I would speak to store management.

Well said! Thanks! :0)

I can't understand why people don't realize that this location has a 24 hour Pharmacy. That means, they are open 24 hours a day. I went to the Walgreens website and looked up this location, and confirmed that Rx services are available 24 hours through the Drive-Thru.

If I went there at 2am with a scrip, I would expect someone to be there who could fill the scrip within a reasonable amount of time.

Sorry folks, Walgreens is completely in the wrong on this one if you ask me.

Thank you for your response. But I believe 24 hours is 24 hours. Meaning "ALL NIGHT", meaning never close, meaning there is NO EXCUSE.

Thank you.

Unfortunatly, the pharmacist did not inform you the it is one, against store policy to fill a prescription once the pharmacy hours are over. the pharmiscist who fills any prescription past closing time, could get fired.

im sure the pharmiscist understood your child was sick, but might have had children of their own, and needs to keep there job. plus, in some places, it is against the law to fill prescriptions after pharmacy hours.

the pharmicist should have let you know this.

This may have been a case where they simply did not have a pharmacist to fill the shift. Perhaps he or she called in sick and they could not get anyone else to fill the shift. In that case, they would legally have to close the pharmacy because a pharmacy tech cannot fill the prescription without a pharmacist being present.

Could they have explained it better? Yes, they definitely could have. I would go back during the day and ask to speak to the store manager.

This may have been a case where they simply did not have a pharmacist to fill the shift. Perhaps he or she called in sick and they could not get anyone else to fill the shift. In that case, they would legally have to close the pharmacy because a pharmacy tech cannot fill the prescription without a pharmacist being present.

Could they have explained it better? Yes, they definitely could have. I would go back during the day and ask to speak to the store manager.

This may have been a case where they simply did not have a pharmacist to fill the shift. Perhaps he or she called in sick and they could not get anyone else to fill the shift. In that case, they would legally have to close the pharmacy because a pharmacy tech cannot fill the prescription without a pharmacist being present.

Could they have explained it better? Yes, they definitely could have. I would go back during the day and ask to speak to the store manager.

Dano, must I say I should praise this comment with all gratification. I think between yourself and Jason, that was the most intelligent, articulate post I have seen yet. Finally someone sees that if someone is going to advertise that they are a 24 HOUR, (now, Robert if I speak too slow, stop me.) They are to be 24 hours, and have the pharmacy fully staffed and ready for anything. Now since I have only mentioned being CNA I think one time,and I am fairly certain you can't count past that, I dont consider that being "THROWN AROUND".

I believe as the enunciation goes: "Stupid is as stupid does". I believe they were inspired by you when they thought of that. And as you say: "I didn't get my way"? Honey, if you only knew. I imagine you have nothing better to do then to wait for comments so you can back talk those looking for support. I think your someone of obtuse mind, and should really investigate further before sitting on your brain to think.

I don't normally get involved but the comments here are wrong (especially Robert). I agree 100% with Danita.

If her Walgreens advertises 24 hour Pharmacy they should have the ability to fill the precription 24 hours a day or don't advertise it. They come off as a family friendly concerned business but are actually a rude crude sloppy outfit.

My Walgreens also has rude Techs and because of that I go to the local small drug store to fill my precriptions. I no longer give them my business due to that.

One final observation....Robert you're an a*s for your comments on this post, most of your posts are negative and you never seem to find what is right and I might add you have an option on everything and anything (as long as you can stir up the mud).

"I don't know if this was the case at the store you went to, but there is a shortage of pharmacists in the United States, and if there is no pharmacist available to work, then the pharmacy must, by law, close. It's possible that the pharmacist was already working overtime all evening."

Jason says the same thing the rest of us said, and he gets thanked. Huh?

"A pharmacist who works too long is more likely to make mistakes, thereby putting everyone whose prescriptions he or she fills at a substantial risk. However, I do not think it would be unreasonable for the staff to have filled one last prescription, especially since it was from an ER."

Now, Jason says the Pharmacist should have just gone ahead and continued to work. This goes completely against what he wrote originally about working past the scheduled shift. Huh?

BTW, in case anyone doesn't know it, a CNA is the official assistant to the assistant to the Doctor. Please stop throwing your "title" around like it's a secret weapon. A 6 month class at the Community College is not really going to impress anyone.

Danita is just mad because she didn't get her way. Maybe the Pharmacist wasn't properly impressed with her credentials either.

In that sense you are right. Thank you for taking the time to write.

You should not have been treated rudely, and I am sorry that you were. You should definitely complain about that - rude employees are usually reprimanded and sometimes even fired if it is an ongoing problem. As for the pharmacy closing, I would like to suggest something.

I don't know if this was the case at the store you went to, but there is a shortage of pharmacists in the United States, and if there is no pharmacist available to work, then the pharmacy must, by law, close. It's possible that the pharmacist was already working overtime all evening.

A pharmacist who works too long is more likely to make mistakes, thereby putting everyone whose prescriptions he or she fills at a substantial risk. However, I do not think it would be unreasonable for the staff to have filled one last prescription, especially since it was from an ER.

Being that your "ashamed" that your daughters name is one letter away from mine? That just shows me how adult you are, and how I feel sorry for your daughter to have a mother that has no consideration of others feelings. That also tells me what your daughter has in store for the future. And then you go to tell me about your knee like I asked you. I could care less about it.

I am not asking for sympathy. I saw this site, I acted on it, and then I get negative responses from obtuse people as yourself? No one treats my son like some second class citizen, and if you want to go there, if I were caucasion, gee I wonder if I would of been served with alot more consideration. I will complain to the president if I have to. I DONT care if they have children and their husbands work nights, they knew from the get go when they had kids the sacrifices they have to make so don't give me no excuses because their aren't any. Negative responses get negative answers, so therefore carpe diem I will always be there to back up my word. I hope your knee feels better or what not. And yea as a CNA, I have more compassion.. Let me guess, your a pharmacist right? Your attitude fits to a t.

Have a nice day, and make sure you change your daughters name. I dont want anyone to think she is as intellegent as I am.

okay Danita.

You work the hours regardless because they are paying you overtime huh?

What if they have children that they have to get off to school because their spouse works nights? I guess they are just supposed to leave their children home alone because they will be sleep, and it's OVERTIME! YIPPEE!

Although I do agree that they should not have been rude with you, due to your responses I am ashamed that my daughter's name is just one letter different from yours.

You even went off on the person who said that the hospital is supposed to give you a day's supply, they are. (when I only got a script when I tore cartiledge in my knee, I asked them about more. Got the standard we gave you medicine already and then asked well since this script says take every four hours what am I supposed to do in four hours? I got my medicine. and I think that a former CNA would know that more than I would.)

Greetings

Sorry you have such a bad experience with Walgreens. The best course of action is to contact the store manager, and vent. Then, he or she will know there is a problem and will seek resolution for you.

If this store is indeed a 24hour location, the pharmacy never closes, and there should have been no problem filling your prescription. However, had it been a busy evening, you may have had to wait 30,45 minutes because of the way their prescription system works. (eg. people ahead of you, people with scheduled pick up times)

In most cases Walgreens employees will work to fill your prescriptions very quickly. Please understand that most people who come from a health facility want their prescriptions right away. Regardless of circumstance to wait on one person behind another is an extreme insult to the person who was next in line. It is not that Walgreen's does not care about your family; it wants to do what is fair and equal.

I certainly hope that you will contact that store and speak with its management staff. I am most certain you'll get results and perhaps a better understanding of the situation.

Regards
Jason

Have a wonderful day!

Mr (from Florida). Being a former CNA, you worked the hours regardless, and being a parent, I could care less if they have rules against overtime. I do not care! I am the customer, you serve me. And yes I do work overtime, and trust me they are not working for free. Do you know for a fact they work for free? You said some companies. Well unless you know for sure, your comment has no important significane to me. If you take a job like a Pharmacist, you take what goes along with it. As they say if you dont like the heat get out the kitchen.

If it was a 24 hour pharmacy and there two employess that were there were about to get off, wouldn't you expect that someone else was coming in? Why couldn't they just tell the person that it may take another little while due to a shift change? There is no excuse for them being so rude.........

They have to leave at the time they are scheduled to leave, or they will be working overtime. Most companies have rules AGAINST working overtime.

Do you work for FREE? Then why do you expect the Pharmacist to?

Yes, he did get his dose before he left the hospital. But see the complaint was because it's a 24 hour pharmacy as well as a 24 hour store. So there really was no excuse. I truly hope my complaint gets heard, because that was totally inexcusable. There were no people there waiting, and they had time to fill a small bottle. When I took it to another pharmacy the following day, the pharmacist took 5 min to get it done. So 5 min of their time would not have killed them.

In most ERs, it is policy to give a patient a minimum of two doses of prescribed medication, as well as a written prescription, or if they wish, we will send it in electronically. Especially in the evening/late night when it is difficult, if not impossible to get a scrip filled.

Not defending Walgreen's by any stretch, but I do know in our area, even though the store is open 24 hours, the pharmacy closes at 10 PM (same thing for Long's). If that were the case, they could have handled it better by explaining this instead of being obnoxious.