WALMART RUDE, LIARS, CALLED COPS Brandon Florida

and don't forget to 'Google' this- COLI, DEAD PEASANT INSURANCE LAWYER & ATTORNEY, and read the article about Walmart at that site, okay?

Dear BH-

I began reading your story for two reasons.

#1 - Because of the snippy comment/rebuttal, that referred to your need to "work on your English" by some rude person hiding behind the pretense of relating to your problem. There is a new literary rule pertaining to email, texting and all other electronic communication. It's called, CONVERSATIONAL GRAMMER! Besides - and perhaps this is due to my familiarity with this rule and my frequent online communication - I found nothing wrong with what you wrote and I am a professional writer - (to the person who made that comment: the previous sentence is a good example of the rule.)

#2 - I was at Walmart last night and met with similar behavior during my entire shopping experience. From the janotorial employee in the Deli to the TWO managers whom were more interested in flirting with one another to open a check out lane, forcing me to choose from 1 of 2 open "EXPRESS LANES" - the ones with limited space for purchases on the tiny counter meant specifically for shoppers with 12 items or less! I had an entire cart packed full. Now, not only did this make it impossible for me to load my items in a timely manner for both my purposes and those of the cashier, it also inevitabley created a line of at least a half dozen ACTUAL express lane shoppers holding a few items behind me! I felt so guilty. I must have told them all, as well as the poor 19 year old cashier, how sorry I was 20 times. THEN, I got mad and became very vocal about it.

I made very sure not to let the young cashier believe I was upset with her. She had no power. You see, I actually worked at Walmart while I was in college and I know that every employee - including janitors, deli workers, security guards and yes - even the door people - are trained on check out lines, just in case they are ever needed.

The 2 Managers were within ear shot the whole time. The male manager just kept smiling at me and the frizzy haired female manager kept her head down. Once I had finished, my 2 teenaged sons literally ran out the door with the cart (they know me..snicker). I considered just following them until the frizzy haired female finally raised her head and looked me in the eye and snickered. I walked the 4 aisles over to where these model employees were standing. SHE had a look of utter fear. HE had a cocky grin on his face.

I began to express my dissatisfaction to the manager - who would NOT give me her name nor turn so I could read her badge - and she assured me that they were NOW opening a regular check out. I had been irritated...now I was LIVID. I congratulated her on her ability to illustrate "STUPID." I looked over at the long line of people still waiting at the express lane and told her to take a look. She would not raise her head! So, I turned to the male manager and asked him his name. He said, "Frank." I asked him his last name...he said, "I'm Frank, a Walmart Manager." I again asked him his last name. He repeated his previous response. I couldn't help but laugh and say, "So...what? Are you like Cher or Madonna? Or is that what they teach you to say at manager training." At this point every single person in the line that had formed behind me starting cheering and had been laughing since I made the "illustrate stupid" remark. (They may have been laughing AT me, as opposed to with me - but whatever.)

I addressed him by his full name...FRANK, A WALMART MANAGER and told him to wipe the grin off his face unless he was truly proud at being inept. He became serious - finally. He told me that I was causing a disturbance and that I should leave. I saw 3 rent a cop security guards coming down the long path from the employee lounge at the end of the food section. Again, I was getting more and more angry. I said, "for 30 minutes, I stand at the express lane while the two of you play slap and tickle and nobody shows up to remedy the situation. Now, you have opened a check out and interrupted the beauty sleep of your 'Barney Fife' wannabe's. Exactly what DID they teach you at manager school? Just how far to push a customer before you DO YOUR JOB FRANK, A WALMART MANAGER?" Again, the surrounding customers erupted in laughter.

The security guards were about a quarter of the way to us at this point. So, I yelled to them to "STAND DOWN. They need not worry, as I had not purchased any firearms at the Walmart weapons arsonal." I turned to leave and heard the frizzy haired woman laughing. So, of course, I HAD to turn back around and say, "Did you finally get a glimpse of yourself in a mirror or are you laughing at me?" Her face turned red and she just stared at me, dumbfounded. I turned and walked away again and she didn't make a sound.

Now, I'll admit...I wonder how people reacted once I was out the door! HA! But, I am very glad I stood my ground.

Angie

To the last poster, if he didn't want negative comments about his letter, he should not have posted them on a public site. Not everyone is going to agree with him...i certainly dont. He clearly stated he was not injured, and on top of that, he was cussing and making comments about someone else's wife. What would you do if someone came up to you and start swearing at you and talking about your wife?? This letter reeks of B.S to me. This guy deserves nothing from wal mart.

The people that are posting negative comments about the author of this report are the fools. Bryan merely wanted to post his situation for the public to read as entertainment, and to make a point. That is what this site is for! He clearly stated that he was not the type of person to sue, and unlike other posts on this site, he actually told the whole truth. Bryan sounded like he was sincere, and just wanted to share his experience with others. Leave the poor guy alone, and don't show your rear ends by posting negative comments. And to the Canadian. If you're so proud to be Canadian, wy don't you keep your s****.>

This sounds so typical. Some yodel feels slighted, and because the 17 year old clerk didn't come right over and baby them, the sissy decides to make a big stink over it.

Yeah, you tripped. Partially because you're stupid. If you took the energy to look past your nose you probably could have avoided it altogether.

You made two critical mistakes that have completely deflated any argument you had.

First, you swore. Regardless of your position, if you swear in such a situation you've lost all credibility. Second, you asked how the manager would feel if his wife was hurt. I'm surprised he limited himself to calling 911. You deserved to be thrown out.

Whining on the internet won't take back your precious ego. Get passed it.

Furthermore, please work on your English. Maybe think about what you're going to write before you post it. Put some logic into it. Hit the spell check. Read a newspaper...something. It's a shame. If you can't arrange that, just promise not to share your DNA - your breed shouldn't have made it out of the swamp anyways.

It's times like this that I'm so glad I'm Canadian.

You stated that you went at 2am...usually they do stocking late at night and that is why they have pallets/pallet jacks out on the floor. Why didnt you just get up walk away and forget about it?? You even said so yourself that you were ok. Why couldnt you leave it at that??

Hi Bryan.
I have been an employee of Wal-mart for almost 10 years, and I can tell you that it was handled wrong (and against company policy) pretty much from the beginning.

First, if you tripped to the extent that you fell or looked otherwise injured, one employee should have immediately gone to you and the other should have called for a manager to talk to you and take a report.

All employees are required to wear name tags, and are certainly required to give at least first names when asked. From there it sounds like a severe case of misunderstanding and overreaction.

When you started asking for corporate headquarters address and the names, etc of employees, the manager went into shutdown because of thoughts of legal action. Wal-mart is sued on a daily basis by people that have no real goal except to make money.(And I am not saying there aren't legitimate claims either!!) When you call 1-800-wal-mart, a report is taken and it is forewarded to the district manager involved.

They are required to discuss it with the store manager and either he or the store manager must respond.
Hope this helps!!!

Before you go off and get an attorney as suggested by the ex-Wal*Mart employee, I would ask yourself what are your damages? From what I gather, there are none. Save yourself some headaches by mailing off a letter to the corporate office and then get over it. You're not going to get anything from this, so why waste any more time.

I am an ex employee of Wal Mart and I can honestly say that I've witnessed a few mishandlings by Asst. Managers and Managers alike when someone(customer and/or employee) has any type of accident on Wal Mart property. The first thing they want to get through to you is that they want you to feel like they're on "your side", but in your case, unfortunately, as you admitted, the vulger language did not help you..BUT, that was NOT a reason to treat you as if you were some hardened criminal about to seek out the Managers' family and blow them up..I do think, from what you've explained, that both sides overreacted.

I can make one suggestion to you..Get any and all information relating to this incident, call an attorney, get any advice from him/her and move on from there. I believe you when you said that you weren't looking to make/file any claim against them for monetary enhancements, but on the other hand, being that I have worked there AND have witnessed, firsthand, how Wal Mart views this type of thing, their first and ONLY thoughts are for the store, their money and who gives a crap about anyone who might've gotten hurt!!

They are, as they have been for a very long time, out for themselves and the vast billions that they "steal" from all of customers who frequent their stores....AND, we cannot forget all of the third world countries that Wal Mart uses to make their clothing products, etc...Remember the Cathy Lee Gifford incident? Does the words "Sweat shop" ring any familier bells?????

Wal Mart has been allowed to get too large and far too powerful in the retail market. If you want to know what you're up against, check out the UCFW union website or Walmartyrs.com. This alone should give you a good idea just what you're up against.

Do NOT give up! File your case with an attorny and see what/if anything can be done about it. At the very least, you should be apologized to by the rude, inconsiderate managers from that store and given a large gift card to boot! They were in the wrong, but so were you. Do what you can with it, but definitely check out those websites I gave you! Lots of information to be had for the unsuspecting Wal Mart customer!

Sam Walton has to be turning over in his grave every single day! The Wal Marts of today are NOT what he ever wanted/intended them to be!!!!! Sorry Sam!

You say you tripped. What do you mean? Did you actually fall down face first and lie sprawled on the floor? If that's the case and the worker ignored you, then I can understand why you'd be upset. Or was it more of a stumble? You tripped but caught yourself in time and kept on walking. The employee noticed you stumble and didn't say anything because it appeared to be no big deal. Either way, you have every right to complain, but if it's the latter case it puts you in a bad light. You got an apology and apparently you weren't hurt. But you weren't satisfied either. You started walking around the store and brooding about it and getting angry all over again. You already spoke to the manager once. You went back and apparently said some inappropriate things to him and that caused a scene. But I'll give you the benefit of the doubt. Even if you were hurt just a little you are absolutely within your rights to file a complaint. I just think you should've confronted the manager with a cooler head. And I'm not saying you're wrong. I just get the impression from what you yourself said (yelling and swearing) that you've got a hair-trigger temper and you might benefit from anger management classes. You may have been dead right, but by carrying on the way you did, you gave the store a reason to throw you out.

You say you tripped. What do you mean? Did you actually fall down face first and lie sprawled on the floor? If that's the case and the worker ignored you, then I can understand why you'd be upset. Or was it more of a stumble? You tripped but caught yourself in time and kept on walking. The employee noticed you stumble and didn't say anything because it appeared to be no big deal. Either way, you have every right to complain, but if it's the latter case it puts you in a bad light. You got an apology and apparently you weren't hurt. But you weren't satisfied either. You started walking around the store and brooding about it and getting angry all over again. You already spoke to the manager once. You went back and apparently said some inappropriate things to him and that caused a scene. But I'll give you the benefit of the doubt. Even if you were hurt just a little you are absolutely within your rights to file a complaint. I just think you should've confronted the manager with a cooler head. And I'm not saying you're wrong. I just get the impression from what you yourself said (yelling and swearing) that you've got a hair-trigger temper and you might benefit from anger management classes. You may have been dead right, but by carrying on the way you did, you gave the store a reason to throw you out.

You say you tripped. What do you mean? Did you actually fall down face first and lie sprawled on the floor? If that's the case and the worker ignored you, then I can understand why you'd be upset. Or was it more of a stumble? You tripped but caught yourself in time and kept on walking. The employee noticed you stumble and didn't say anything because it appeared to be no big deal. Either way, you have every right to complain, but if it's the latter case it puts you in a bad light. You got an apology and apparently you weren't hurt. But you weren't satisfied either. You started walking around the store and brooding about it and getting angry all over again. You already spoke to the manager once. You went back and apparently said some inappropriate things to him and that caused a scene. But I'll give you the benefit of the doubt. Even if you were hurt just a little you are absolutely within your rights to file a complaint. I just think you should've confronted the manager with a cooler head. And I'm not saying you're wrong. I just get the impression from what you yourself said (yelling and swearing) that you've got a hair-trigger temper and you might benefit from anger management classes. You may have been dead right, but by carrying on the way you did, you gave the store a reason to throw you out.

Hi it is Texino. I must say that I have had some contact with Wal-Mart in matters such as you describe. I have seen them call 911 for EMS when a lady dropped a can of peaches on her big toe. I have seen them go to the extreme to get every last bit of information possible on ANY event where a customer could remotely be termed injured, even if the person had become ill while walking in the parking lot.

Therefore, after careful review by the Texino Foundation's forensic science and global facet radar devices staff, the conclusion has be made that the event just did not happen.

The main tip off is the continued reference to "my brother and law." Most people will, of course read that as "brother in law" the correct usage. Still the fact that you used the same term at least 3 times means that you meant it. Therefore, when we take the words "brother and law" we reach the conclusion that you were with your brother and "The law" The law in this case meaning guardians from the mental hospital where you are a resident patient. The employees are most likely used to seeing such activity and outbursts from other mental patients and maybe you as well and, since everything a crazy person says is some sort of BS, they probably ignore you on a regular basis. You are just hyper aware on this occasion because, as you said, you felt the people in Wal-Mart were out to "get you." I'll bet when your medicine kicks in, you will feel much better and probably have a big laugh about the whole thing.

There is no need to thank me nor send me any presents. I am a professional and just doing my part to keep competition alive in this hemisphere.

Good Luck to all the workers! From Bozo Texino (that's me)

Bryan,

I'm not clear exactly what it is that you want from the retail chain, Wal-Mart. Your own statement hurts you because it shows that you over reacted. The police were notified because you brought the manager's wife into the matter and it scared him--I might have been scared too.

Go to Wal-Mart.com and write a letter to the president for answers. Be specific as to what you want because you really don't say in your statement.

Good Luck,

Bryan,

I'm not clear exactly what it is that you want from the retail chain, Wal-Mart. Your own statement hurts you because it shows that you over reacted. The police were notified because you brought the manager's wife into the matter and it scared him--I might have been scared too.

Go to Wal-Mart.com and write a letter to the president for answers. Be specific as to what you want because you really don't say in your statement.

Good Luck,

Bryan,

I'm not clear exactly what it is that you want from the retail chain, Wal-Mart. Your own statement hurts you because it shows that you over reacted. The police were notified because you brought the manager's wife into the matter and it scared him--I might have been scared too.

Go to Wal-Mart.com and write a letter to the president for answers. Be specific as to what you want because you really don't say in your statement.

Good Luck,

For Whom The Bell Tolls

I am a current Manager of a Retail chain with quite a few years of experience with bad and good happenings within a retail establishment. My comments to You Bryan would be this:

Firstly The mountain of a molehill post is a joke, You should have been treated as though you broke your neck. That being said, with the first outburst of language and/or body langauge I myself would have excorted you to my office to discuss the matter and calm things down.

Secondly, Being a consumer myself, and knowing my rights as well as the rights of the consumer within my own state; I would have filed a harrassment claim against the manager whom called the police on you, or made the decision to call the police.

As far as the name thing, Managers, nor employees are required to give up their first nor last names, however as a curtousy to the customer most managers would. If I were in your shoes at that point, I would "Ow! My neck hurts from that trip" at that point... Not for the suing arena, but to instill the fear factor into the manager so he/she will get this matter taken care of properly.

Thirdly, Whats done is done. Unfortunately phone calls do not always fix the matter, but you never know until you try. Mostly all retail corporate offices have employees dedicated to just your sort of problem, being mistreated within one of their stores. The only thing you have against you is that you were excorted out of the situation by the police, that tends to make things harder.

Lastly, even if your complaint about the mistreatment and or damage to yourself is dismissed, I know for a fact that every company has a privacy clause within their Policies and Procedures booklet somewhere. Wal-Mart cannot be so different as to allow for a manager to deal with such a situation within the cooridors of the store. I myself, as stated above, would have taken you to my office, or non-common area to rectify the problem, if not to secure your temper, atleast to secure your privacy, and the safety of those around us.

Granted, I would have badmouthed you after you had left, most likely you would have left without the humilation and disrespect that you recieved... we both would have gotten over it.

Just my thoughts... Dont like it? Oh well..

Mountain Boy

I read your report and it was very believable that the Wal-mart Corporation would do something like that. They just recently built a SuperCenter in my local area and the first time I entered there it was dirty,there was crap everywhere,I was just disgusted that they wasted all the acres of land to build something that appeared to be as simple as the regular Wal-mart they had just shut down. Any now I'm responding to the comment made by Peter in Pony,AL. He asked if you had nothing better to do than complain about what happened.. obviously he is the one with nothing better to do then lash out on someone who had a discrepancy with a place of business. And in the future Mr. Peter if you have a type of discordance don't expect anyone to respond or even be concerned!!!!

Boohoo.... you tripped. Big deal! You were not hurt! Or at least your report fails to mention getting hurt. Why then must you go on a threatening, ranting tyrade when you could just as simply get up, brush yourself off, and go on with life. It sounds to me that you are just looking to claim a piece of the walmart pie, and will not be satisfied until they give you a cash award. Get a life! Have you nothing better to do? Scam artists like you should be behind bars!!!

First, as someone who is in management at a large company, let me point out to you that from your own explanation of the events you did seem like you could become a threat. When someone comes across this way it is standard not to give out your last name, although I do hope the store manager did have on a name tag that clearly stated his/her first name. Just as you wanted the manager to understand your point of view, understand why your attitude was threatening. With a last name an irate customer can get your phone number and/or address and continue to harrass you and you family. Not that this justifies the managers actions. I just think people need to understand that. One more note on this, more than likely walmart managers don't go through much training on how to handle confrontations. It's a minimum wage (still gotta respect them for having jobs:)) customer service job, the qualifications for management are probably similar to mcdonalds, you have to have a little more common since than the other guy. (personal feelings from my own run-ins w/there managers, sorry if anyone is offended) This is what should get the most results for you... Gather as much information about your incident as possible. Police reports, store incident reports, your own personal letter, and so on. You should send this information through certified mail. That way you know it was recieved and if you end up taking it further, you have proof that you have been trying to solve the problem with the company. Make sure you don't send any originals, copys only! If you do make any phone calls to the company log the times, and who you spoke with, even if you go through fifteen different operators, write down their names. The more information you have the better for you. Good luck with this. I hope you are able to resolve your issues soon, if not, I hope there is a Kmart or Target near you:)

when you call 1-800-walmart..ask to speak to thomas coughlin.first of all have you spoken to the district manager of that store.there are 3 stores in that region.store # 3463 BRANDON BLVD,store # 941 BLOOMINGDALE AVE,and store# 2387 CAUSEWAY BLVD..start with that first.call those stores to get in touch with the district manager.when you speak to the district manager tell them everything.how they were dress and etc.also tell them that you are going to call thomas coughlin not david glass,in bentonville..when you called the head office did they take your number and statement.if not try again and when you speak to this person ask for their name too for proof.no policy was followed here and you need to be taken care of.good luck and merry christmas to you and your family.

Hi Traci,

Thanks for your reply. The employees all had different outfits on (i.e. jeans, band shirts, polo shirts, etc. None of the employees had any kind of identification on them which made the situation even worse. I am still trying to get a hold of corporate, but nobody wants to return my call. It makes me feel alot better when people like yourself read these posts, and respond. I thought that I might have been overreacting @ first, but I don't think I am at all. I will keep you posted. Have a wonderful Christmas.

Hi Traci,

Thanks for your reply. The employees all had different outfits on (i.e. jeans, band shirts, polo shirts, etc. None of the employees had any kind of identification on them which made the situation even worse. I am still trying to get a hold of corporate, but nobody wants to return my call. It makes me feel alot better when people like yourself read these posts, and respond. I thought that I might have been overreacting @ first, but I don't think I am at all. I will keep you posted. Have a wonderful Christmas.

bryan, sorry to hear that you have had to deal with rude associates.first of all .i myself have seen shoppers fall over pallets in the aisles.it is our duty to call management asap.get your statments and take pictures and have you sign all the paper work needed for cmi to contact you that next day.it was not walmart policy what was done to you at that store.plz call 1-800-wal-mart asap.i am very concerned with some of your statments.can you tell me if any of the associates were wearing their name tags..that also is walmart policy.plz remember this bryan..the customer is always right..fight for your rights with this store. the only thing i can think of is to why they did not follow policy is that everytime a claim is filled out even for the smallest incident..it cost walmart 1500.00 and it comes out of the associates profit check each year...good luck to you..

Thank you for your response !!!

To whom responded,

Thank you so much for taking the time to read my story. I do intend to discuss this with corporate, and I have no intention of pursuing anything else based on exactly what you said about Walmart. I just wanted to thank you for your reply, and comment. Good day.

Dear BH

This is a classic example of a company taking a small incident and blowing it up beyond all recognition.

All that Wal-Mart needed to do at ANYTIME during this incident was to Appologize for the incident and assure you that corrective action would be taken. However, Wal-Marts response triggered a response of poor judgement on your part. You had not commited ANY crime during this whole ordeal. I believe that Wal-Mart should be held liable for the FALSE report that you were committing a crime against the manager to the local police. (Fighting with the manager)

You DO have the video survelience tapes to back up your story of the unsafe conditions at the store.

However, Wal-Mart is a big company with minimum wage employees at the helm. The company will circle the wagons. As you can see, this is EXACTLY what happened at the store. Wal-Mart's reports will paint you in the worst possible light, protecting the assistant manager as well as all the other employees involved. They will NOT admit they did anything wrong and Wal-Mart will back them up.

My advice is to try to contact an attorney to at least get that funky "Trespass Warning" recinded. I am in California and Florida's laws are as screwy as anything I have ever encountered. I dont believe you really have any plan of action against Wal-Mart, other than to write a letter to Corporate. GOOD LUCK.

PS - This is why I NEVER shop at Wal-Mart.