WaterWorks4u Peter Goodgold I ordered a lamp they sent me wires Royal Palm Beach , Florida

Hello, I am the woman in question with the company with whom this customer was speaking with. I remember this woman like a picture in my head because of the lasting impression she has made with the company.

This woman phoned in and informed me of the items she wished to purchase ,
at that precise moment I informed the woman that we only carry the electronic replacement parts for these mist makers and we also carry the splash guards for them as well. 

She began into a long stride of how much she loves her mister and she was really hoping she would be able to purchase a new glass bowl and stand to replace the one she had broken. I informed her again that we only carry electronic replacement parts and the splash guards with the lotus flower designs on them.

She then asked me where she would be able to find the items she was searching for,
so I told her the same thing that I suggest to any of our potential customers who call looking for these items, I suggested her to try searching on e-bay or Google.com, I informed her that if while searching on Google, if she comes across Misterworks.com, Magicmists.com or Wildwaterfalls.com to ignore those sites because they are all our company and you would not be able to purchase the items there either. 

The customer then asked about our mist maker complete with lights control switch and transformer for $39.99 + s/h I told her that was our best seller and it goes well with and fits in most glass bowls. I said to the customer that when and if she finds a glass bowl she could contact me again to purchase the mist maker complete for her bowl or if she would like to purchase it now she may do so as well.

The customer said, "Well I am going to need the electronic parts either way so I might as well purchase it now" then she asked if I was sure I did not have any stands or bowls available, I told her yes I was sure.  and we both sort of laughed. She then says with a sigh, ok here is my credit card number, I then packaged the item right away and shipped it out.

A few days later I get a phone call with this irrational woman on the other end yelling at me saying that I conned her.

We got into a strong verbal discussion over the matter and even retraced our conversation which she said was all lies, customer then stated she wants to return the item because it was not what she ordered. I simply said that is fine and I reminded her of our return policy that is clearly stated on every one of our websites, that there is a 20% restocking fee and the customer must pay for return shipping! 20% of 39.99 would have only been $7.99. Many companies have restocking fees!

As you can clearly see in her rip off report the customer tried to claim that I told her there is a $20.00 restocking fee. which just goes to show that this woman clearly does not listen very well.

The customer began to scream at me with vulgar language and even called several times in a matter of 10 minutes calling me a c**t and telling me she hopes if I have children that they die and and that she hopes my bosses family dies as well, just read the end of her rip off report, this woman is clearly  psychotic! Seriously! what a nut job this woman turned out to be!

We are a small family owned and operated company, we have moral values and high standards. We try to treat every customer with respect! Every business knows that with out customer satisfaction, there would be no way a company can survive in such harsh times.

My experience with this woman was quite awful, no one should ever be subjected to the verbal abuse that this woman had endured upon me and I hope that no one else does.