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Report: #1374262

Complaint Review: Ripoff Report | WCAP Financial Services TRUSTED Business | WCAP Financial Services Verified Safe™ …businesses consumers can trust. WCAP Financial knows that financing is the most crucial part of running your business. WCAP Financial Services helps fund, plan, protect, and preserve your efforts. WCAP Financial Services knows you have worked hard to build your business, and they will work just as hard to ensure you keep your money where it belongs.

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  • Reported By: David — Centerville Utah USA
  • WCAP Financial Services TRUSTED Business | WCAP Financial Services Verified Safe™ …businesses consumers can trust. WCAP Financial knows that financing is the most crucial part of running your business. WCAP Financial Services helps fund, plan, protect, and preserve your efforts. WCAP Financial Services knows you have worked hard to build your business, and they will work just as hard to ensure you keep your money where it belongs. 12162 south business park drive USA

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to WCAP Financial Services for its full commitment to quality customer service.

Ripoff Report's discussions with WCAP Financial Services have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. WCAP Financial Services listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

WCAP Financial Services' principal, Mr. Randy Lang, has informed us that his personal philosophy is that his client’s success are the heart of the business. [continued below]....
..... As a successful businessman, Mr. Lang feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Lang hopes to maintain WCAP Financial as a successful enterprise both now and for many years to come.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "WCAP Financial Services truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

WCAP Financial Services is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Matt Wolf during an onsite inspection held by a third-party verification company with no biases towards WCAP Financial Services.

WCAP Financial which stands for Wealth Creation Accumulation Preservation are ambassadors for small business owners. Matt Wolf stated the following about his company, "we are very familiar with the small business owners. Myself and other owners own several small companies and it is the lifeblood of America so we fight hard for them and our lead magnet if you will or what we try to attract people with initially is to help them with the funding for their business." He continued with methods that they use to assist small business owners, "that may be through helping them through a Small Business Administration Loan which is not easy to get approved for. There are several hoops you have to jump through. It can be a process of 4 months to potentially a year. A lot of it depends on when they are looking for financing. We also can help people with secured loans, equipment loans, unsecured lines of credit is one of the large marketing pieces that we currently use."

30-35% of leads for WCAP Financial are obtained through satisfied customers referrals. They additionally utilize recurring advertising efforts. Mr. Wolf proceeded to explain the sales and services process for potential clients, "initially when someone comes into us and it is not a referral, they are typically entering their information into the field to see if we can get them pre-approved for funding. We have got an algorithm that will let us know based on their past history, their credit report whether or not we can help them right away. And if not, we are providing them with other campaigns that may help them and if they are we are driving them to click to call or schedule an appointment to talk to us."





CUSTOMER CARE & COMPLAINT RESOLUTION – WCAP FINANCIAL SERVICES

Mr. Wolf was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "Yeah so typically if somebody is unhappy for whatever reason my belief is that the expectation going in was not set properly and if that is the case shame on us. If our reps did not do a good enough job explaining the process we have a contract that goes out and they have to sign a contract in front of a notary and we go over it verbally and then before we start the process we go over it again. And we actually do not charge a fee until after we deliver. And so if there is confusion it is almost always before we hit billing but it is somewhere in that process of the expectation of what they thought was going to happen wasn’t happening. And listen we really try hard in 2018 to try to be as close as we can to companies that we admire where the customer is always right. If we didn’t have that attitude or approach, we certainly could not hope to get any referral business. So we...if somebody is unhappy I guess maybe I should say this I pride myself on the fact that if somebody is unhappy I will talk to them like as the owner I will talk to them. You can come in and talk to me I will reach out to you and talk to them because this is not a one...we are not selling them one car and then they are it. Our hope is that after we help them acquire the funding that we can help them with other services whether it is marketing to drive new business for them or in items to help them save money in terms of making sure they are working with the right CPA."

When asked to comment on complaints posted on Ripoff Report's website Mr. Wolf expressed that they've only had one complaint against them and they resolved it as soon as possible. He additionally stated, "the fact that we don’t charge our fees until after we deliver kind of speaks for itself. I mean we have tried to set ourselves apart from that way where we don’t pay until we deliver. Through that process, we also have minimum guarantees in regard to the funding we are able to help people acquire. That and we are never the group that says you have to make a decision tonight matter of fact I tell people if somebody tells you that tell them sorry I am not going to work with you. You should always be able to have the time to be able to go back and read through it and analyze and look at reviews. We are very big on reviews."

In order to ensure that clients are receiving the best experience possible WCAP Financial Services is dedicated to providing clear expectations and communication with their clients. Mr. Wolf stated the following, "we are willing to do whatever we have to do to make sure people are happy."

WCAP Financial Services is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Wolf stated the following, "to me the program that Ripoff Report has done is to protect consumers and we want to make sure that we are putting our best foot forward and saying we are here to stay and this is who we are."





WCAP FINANCIAL SERVICES - STATEMENT FROM OWNER – RANDY LONG

" We are one of the top funding resources for helping small businesses create and understand their funding situation. With us, you'll always receive a complex and customized approach to funding that comes from a team who consistently fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions

WCAP Financial Service's team have expressed that they feel very confident doing their job. WCAP Financial Services takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "WCAP provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr.Lang is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that WCAP Financial Service's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM WCAP FINANCIAL SERVICES

WCAP Financial Services recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, WCAP Financial Services has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Randy Lang, Ripoff Report is convinced that WCAP Financial Services is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that WCAP Financial Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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WCAP Financial Funding for flipping seedcapital.com Utah

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

STATEMENT FROM WCAP FINANCIAL SERVICES:

We believe this review is a false review from a competitor. If it is one of our clients, we have not been able to resolve anything with them because they have not reached out to us to resolve this issue. We would love to resolve the issue if we knew who David was and had his number to communicate with him. Our policy is to work for clients until we know they are satisfied with our service. Sometimes that means partial and full refunds and we understand that 100% We would love to resolve this complaint with this client once we have the clients info. We guarantee our service.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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(((REDACTED))) - AUTHOR CONTACTED ROR COMPLAINT RESOLVED.

This report was posted on Ripoff Report on 05/19/2017 06:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wcap-financial-services-trusted-business-wcap-financial-services-verified-safe-businesses-consumers-can-trust-wcap-financial-knows-that-financing-is-the-most-crucial-part-of-running-your-business-wcap-financial-services-helps-fund-plan-protect-and-preserve-your-efforts-wcap-financial-services-knows-you-have-worked-hard-to-build-your-business-and-they-will-work-just-as-hard-to-ensure-you-keep-your-money-where-it-belongs/-/wcap-financial-funding-for-flipping-seedcapitalcom-utah-1374262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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