Wells Fargo Home Mortgage Just Awful Carol Stream, Illinois

I had a problem getting WFHM to post the payment to my mortgage by the 15th of the month.  If it was a few days early, they held the processing till after the 15th showing late.  They would charge a late fee, and show me late.  Until.............

I go into a Wells Fargo Bank and pay before 3:00.  On their receipt, it states: Payments recieved by 3:00 pm will be posted on todays date.  I have had to show numerous times the payment was made by that date with a time stamp to boot.

Screw them on their own terms.  If not you will loose.

No, I guess the bigger issue for me is that your company WFHM has poor customer service.  I stated that I could have mailed the payment off earlier if I would have known that (a) I could not pay online and/or (b) that I had to pay a fee that was stated to me in the beginning that I didn't have to by both Janice and Azul. 

Foreclosure Questions

      Nadine Bonsick

      (803) 396-6823

      Nadine.Bonsick@mortgage.wellsfargo.com

      Bankruptcy Questions

      Kim Miller

      (803) 396-6967

      Kim.M.Miller@mortgage.wellsfargo.com

      Claims, Accounts Payable, Eviction

       Jeff Niklawski

       (314) 726-3993

       Jeffrey.Niklawski@mortgage.wellsfargo.com

FAQ : How do I file a complaint against a HUD/FHA approved lender?

Solution Details : If you have a complaint against an FHA approved lender, you should submit your complaint in writing to the appropriate FHA Homeownership Center (HOC) that is responsible for the State where the home you were buying is located.  You can find the HOC responsible for each State by going to the following HUD website: http://www.hud.gov/offices/hsg/sfh/hoc/hsghocs.cfm 

Address your letter to the Director, Quality Assurance Division at the appropriate HOC.

Who do you want them to sell your Mortgage to?  If you have trouble paying your Mortgage do you think any company would be any better?

Now, should they have told you that you didn't have to pay the $20 if it turns out you do..of course.  But if your payment is due on the 30th it WILL NOT arrive in time if you mail it.  Unless you mail it overnight guaranteed, and that is going to cost you in the neighboorhood of $20.

Are you really going to let $20 stand in your way to keep your house?  If they don't receive the payment tommorow, they will use that as a reason to void the agreement.  It is going to take much more time and effort than that $20 to get anything put back in place..IF they even they give you the same offer again.

Oh and when you pay it in the future be sure to not send it regular mail.  Always send it Certified with Return Receipt so you can prove when they got it.