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Report: #1389950

Complaint Review: Wells Fargo Home Mortgage - Nationwide

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  • Reported By: Marlene — Silver Spring Maryland USA
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  • Wells Fargo Home Mortgage Nationwide USA

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My name is Marlene V George a single mother of four, in 2012, I saved enough money to purchase this house located at (((REDACTED))) Silver Spring MD (((REDACTED))). I paid my mortgage on time each month starting with my old mortgage company Monarch Mortgage, which was then obtain by Wells Fargo Home Mortgage.  I then got laid off August 2013. I lived on my savings, Severance pay and unemployment up until December 2015, with that income I paid my mortgage.

I applied for a Forbearance from December 2014 to November 2015, on the recommendation of Mr. Marcus Anderson an employee of Wells Fargo Home Mortgage, to assist me in keeping my home and modify my monthly payment with a more affordable payment, if possible. I was told by him that it will help me so I could catch up on other bills and still pay my mortgage. He explained to me that after the forbearance I will get a modification and reinstate my mortgage payment starting January 2016 but to my surprise it was not so.  I mailed in two mortgage payments in January and February 2016 and it was returned because I was told I would have to pay the balance of $18,000.00 after the forbearance. This was not told to me until later. If this was disclosed to me I would not have applied for this product. 

I was mislead by Wells Fargo Home Mortgage employee.  I was refused my mortgage reinstatement so I appealed several times only to be refused.  This action by the bank caused me to go into default, meaning that they forced me into default. I called HUD which is supposed to help homeowners from become homeless with all those programs and I was told that I would have to work it out with the bank.  The bank forced me to be in default, if they had taken my payments I would not be where I am now.  Sad that these big companies/corporations defraud and cheat innocent people out of their homes and they are allowed to do so because nothing is been done. 

I am very disappointed since knowing that the government bailed out these banks and they are still railroading honest innocent homeowners like myself so they can have the equity and the house. I feel cheated.  I may not know how to explain this but I know I am being wronged. I would like to have access to any or all government programs that would allow me to keep my home and stop my children and I from become homeless.  I have four other people who is going through this with Wells Fargo Home Mortgage, each in different states and Puerto Rico.

Once and for all stop Wells Fargo from taking honest citizens homes.  I have tried in vain to work with the bank but they keep being dishonest. 

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#1 Consumer Comment

Ashley hawthorne set her own self up when she continued to falsely accuse us of harassment because we was told to come into a wells fargo to open a new checking account we tried to move on but she

AUTHOR: Anonymous - (USA)

POSTED: Monday, August 07, 2017

Its not right that banks treat people this way. Its just a pure outrage for them to close your account just because someone says you harassed them inside a bank, know their is camera footage. This is where ashley hawthorne set her self up, when she falsely accused us of harassing her in the bank. We did not know that she was in the bank at the time, we was told by the bankers at the 800 number that we had to go to a local wells fargo branch.

We did not know that we was being set up by ashley hawthorne and her cronie wells fargo co-workers, who was also starring at us our last visit. They was planning their evil once again the police showed up during our visit while we was trying to get the last finishing touches on the new checking account, but they didn't do anything.

But wells fargo sure took action and this is where they can be held libel for ashley hawthorne continue slandered on our good name in wells fargo company. They closed our account due to our continued harassment which we didn't bother her in the bank our last visit. Wells fargo made a business decision to close it due to ashley hawthorners false accusations of harassment. Yet it angered me because i know we didn't do anything to her.

Wells fargo unjustly closed it because it was their manager, and they always take their employees word over the customers. But this time it was a lie like it always had been from ashley hawthorne about her going around to other wells fargo employees and saying we are harassing her. 

But wells fargo set their own self up for us to sue them for damages against our banking credit report, because they are reporting that they had a cause to close it. And no other bank will let us have another checking account because this B**** think she owns our life. Well she has open the doors for her bank to be sued for ruining our reputation and good name.

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