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Report: #230725

Complaint Review: Wells Fargo Mortgage Company - Yuma Arizona

  • Submitted:
  • Updated:
  • Reported By: Laurel Maryland
  • Wells Fargo Mortgage Company 2197 S. 4th Ave., Suite 101 Yuma, Arizona U.S.A.

Wells Fargo Mortgage Company ripoff Called Me Today to Tell Me that My Payment Was Late Though They Had It Pending in Their System Yuma Arizona

*Consumer Suggestion: Wells Fargo

*Consumer Suggestion: Wells Fargo

*Consumer Suggestion: Wells Fargo

*Consumer Comment: Or walk the payment into a local Wells Fargo office?

*Consumer Suggestion: Why not pay on the web?

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I have heard so many negative comments about Wells Fargo Home Mortgage but I actually experienced an incident today which made me understand what people mean. The incident really concerned me because my mortgage was sold to them just two months ago.

Okay, here is what happened. I made sure that I sent my mortgage payment in ample time for receipt by the company so I was extremely surprised to receive a phone call from them. I contacted them and ascertained via their automated system that my payment was not received.

I then bypassed the rest of the automated system and spoke to a customer service representative who explained to me that my payment had not been received. First and foremost, I explained that I had read negative reports about the company and that I was concerned about the fact that they had not received the payment.

Unfortunately, the representative was very unpleasant and took offense at my stating that I heard negative reports about the company. He then became very defensive, took my statement personally, and keep saying that 'he just worked for the company.' That was weird and unexpected. If you work in customer service, I would think that you would know how to deal with customers, even irate customers, if he felt that I was irate.

I then called back, spoke to another representative, and found out, to my amazement again, that they had received the payment. The payment was pending in their que. I then asked to speak to a supervisor.

When I spoke to the supervisor, I explained that I was concerned that the first representative gave me incorrect information and provided poor service. Another concern that I stated was that I was contacted when the payment had been received and when the payment was not officially late until tomorrow.

She stated that the initial representative worked in collections and did not have access to the fact that my payment had been received and was pending. When I questioned why a collection agent would be calling me prior to a late due date, she backtracked and said, 'well, he really was not a collection agent.' Well, he either was from collections or was not; her statement to me was like being kind of pregnant.

I told her that that was problematic because I was about to make a payment via the phone which would have meant that I paid twice this month plus I would have paid an additional fee for paying over the phone.

I corrected out my individual issue but my concern is for people who believe the automated system which called me and showed that I had not submitted a payment. Plus, a person who is concerned about not being late with a payment would have paid the first customer service person only to find out that a double payment was made. I think that this was a planned attempt by Wells Fargo Mortgage to frighten customers into paying extra and gratutious fees.

Lisa
Laurel, Maryland
U.S.A.

This report was posted on Ripoff Report on 01/15/2007 06:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-mortgage-company/yuma-arizona-85364/wells-fargo-mortgage-company-ripoff-called-me-today-to-tell-me-that-my-payment-was-late-th-230725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Consumer Suggestion

Wells Fargo

AUTHOR: Britney - (U.S.A.)

POSTED: Thursday, February 01, 2007
The only suggestion I have for the original poster is just to either send your payments via reg mail very, very early or send your payment through western union since that is guaranteed funds. You could also call and do a check by phone, but that could be costly. You can't just walk into a Wells Fargo branch and make a payment because we don't have those branches here in Maryland. For some weird reason, the location in Frederick, MD won't allow mortgagers to hand deliver their payments. (Maybe it's to allow Wells Fargo to 'lose' payments and tack on more fees.............)
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#4 Consumer Suggestion

Wells Fargo

AUTHOR: Britney - (U.S.A.)

POSTED: Thursday, February 01, 2007
The only suggestion I have for the original poster is just to either send your payments via reg mail very, very early or send your payment through western union since that is guaranteed funds. You could also call and do a check by phone, but that could be costly. You can't just walk into a Wells Fargo branch and make a payment because we don't have those branches here in Maryland. For some weird reason, the location in Frederick, MD won't allow mortgagers to hand deliver their payments. (Maybe it's to allow Wells Fargo to 'lose' payments and tack on more fees.............)
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#3 Consumer Suggestion

Wells Fargo

AUTHOR: Britney - (U.S.A.)

POSTED: Thursday, February 01, 2007
The only suggestion I have for the original poster is just to either send your payments via reg mail very, very early or send your payment through western union since that is guaranteed funds. You could also call and do a check by phone, but that could be costly. You can't just walk into a Wells Fargo branch and make a payment because we don't have those branches here in Maryland. For some weird reason, the location in Frederick, MD won't allow mortgagers to hand deliver their payments. (Maybe it's to allow Wells Fargo to 'lose' payments and tack on more fees.............)
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#2 Consumer Comment

Or walk the payment into a local Wells Fargo office?

AUTHOR: Karen - (U.S.A.)

POSTED: Wednesday, January 31, 2007
While paying online or via automatic funds transfer is my preferred payment method, I would say walking the payment in (if possible) is my 2nd. In this day and age I am really surprised that people still mail paper checks when there are other, better payment options out there. I was a previous Wells Fargo home loan customer and never had any problems.

Actually, I refinanced, and was sad to no longer be their customer. I would say that your issue was a system glitch and not a normal, everyday occurence. Maybe they were calling because you were a new customer, maybe it was a mistake. I am in customer service and I can tell you that if someone calls and states that my company is unsavory, then yeah, I will get defensive. That is pretty rude of you considering that he is just a customer service rep and has no control over how the company is run. I think you are making a big deal over a little mistake. No one ripped you off!!
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#1 Consumer Suggestion

Why not pay on the web?

AUTHOR: Dave - (U.S.A.)

POSTED: Tuesday, January 16, 2007
They do have a website that you can pay your bill online. That way, it's never late, or 'lost in the mail'.
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