Complaint Review: Wells Fargo - IO Des Moines
Wells Fargo Servicing of mortgage loans IO Des Moines
*Author of original report: Internet troll
*Consumer Comment: The truth...and more..comes out
*Author of original report: Read before sending
*Consumer Comment: They are probably right
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I just had the worst customer service experience ever. I was forced to file for bankruptcy some years ago. The BK was discharged in 2012. I just recently discovered that Wells Fargo had suppressed submitting my timely payments to all three credit bureaus for 6 years after the discharge. I wondered why my credit score never rose above 680 and why my credit card and car loan interest rates were so high. I called to have this corrected and to explore the potential for restitution because of their negligence.
Not only was my request for restitution denied but they also refused to retroactively report 6 years of timely payments on both mortgages to the credit bureaus. Their reason, "They didn't have to by law". Though they are not legally obligated to fix THEIR MISTAKE, any above-board company would feel morally obligated to do the right thing. I find it amazing that an organization who's had so much bad press and very public legal issues would treat a long-time customer this way. What a disgrace. See their pathetic letter of denial attached.
This report was posted on Ripoff Report on 08/09/2018 06:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo/io-des-moines-50328/wells-fargo-servicing-of-mortgage-loans-io-des-moines-1455744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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