Wesley Berry Flowers Did not deliver flowers I paid for Would not answer why left on hold commerce, Michigan

Ordered flowers to be sent to my Daughter for Valentines Day  2 13 12 and Made the mistake of using Wesley Berry Flowers on the internet.They did not deliver them as of 2 17 12 After numerous emails no response finally after being put on hold for 30 minutes and hung up on at least three times I spoke to and individual that told me the flowers were out for delivery so she could not speak too the people to see where exactly they were.Three days out on delivery: They have not arrived . It has been four days now and when I call I am asked to email.This is a rip off. I am out $100.00