Complaint Review: Ripoff Report | Westshore Mortgage & Investments Co., Inc. TRUSTED Business | Westshore Mortgage & Investments Co Verified Safe™ …businesses consumers can trust. Westshore Mortgage & Investments Co., Inc. Tampa, Florida based financial services company providing highest level of financial service expertise for clients in US and abroad. Westshore Mortgage & Investments Co., Inc.'s team is dedicated to solving problems and providing solutions for those who have been unable to secure viable property financing. - Tampa Florida
- Westshore Mortgage & Investments Co., Inc. TRUSTED Business | Westshore Mortgage & Investments Co Verified Safe™ …businesses consumers can trust. Westshore Mortgage & Investments Co., Inc. Tampa, Florida based financial services company providing highest level of financial service expertise for clients in US and abroad. Westshore Mortgage & Investments Co., Inc.'s team is dedicated to solving problems and providing solutions for those who have been unable to secure viable property financing. 8140 W. Waters Avenue, Suite C Tampa, Florida United States of America
Westshore Mortgage & Investments Co Inc Verified TRUSTED Business REVIEW: Westshore Mortgage & Investments Co., Inc. is dedicated to providing a pleasant and painless customer experience. Westshore Mortgage & Investment Co. prides themselves on knowing what can be done and who they can help and they don't believe in wasting client's valuable time.
*UPDATE: Westshore Mortgage & Investments Co Inc pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Westshore Mortgage & Investments Co Inc recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Westshore Mortgage & Investments Co Inc for its full commitment to quality customer service.
Ripoff Report's discussions with Westshore Mortgage & Investments Co., Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Westshore Mortgage & Investments Co., Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Westshore Mortgage & Investments Co., Inc.'s principal, Mr. Ray Wateska, has informed us that his personal goal has always been to become a problem solver for his clients all the while treating each customer fairly and with respect in order to provide the highest level of service available in the industry. He feels strongly about dedicated and personalized service tailored to meet a specific goal for each individual client has been the key to Westshore Mortgage & Investments Co., Inc.'s success. For more than 25 years this work ethic and philosophy of making customers the number one priority has helped the company grow and survive through the ups and downs of the economy. President, Ray Wateska told us that "By providing value added services and helping our clients be successful in their various ventures has created decades long clients and friendships that we never imagined." He added "helping our clients be successful is what will keep us successful in the long run."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Raymond during an onsite inspection held by a third-party verification company with no biases towards Westshore Mortgage & Investment Co.
Westshore Mortgage & Investment Co is a mortgage company that primarily works with investments in commercial property loans. Raymond Wateska stated the following about his company, "The loans that we do are basically for income generating property like offices, retail, multi-family, a single-family investment property that is used for rentals things like that. We also do construction loans for developments...hotels and hospitality things like that."
Leads for Westshore Mortgage & Investment Co are primarily obtained through the referrals of satisfied customers. Mr. Wateska added, "I have been in business for over 25 years. We have advertisements out there as well and through our website." He additionally explained the sales and services process for his company, "Initially it would be a phone interview just to get the basic details and understanding of what you are trying to do. Usually, in the first few minutes, I can tell whether someone can be helped based on the numbers they provide because we only loan a certain percentage of the value and/or the purchase price of the total cost of a project. So, if they are looking for the total cost of a project and the project is 10 million and they want to borrow 10 million I can’t help them. They need to have some of their own funds. So, it's an interview. If it sounds like something that would work, we send them over an intake form whereby they put all of the information and answer specific questions with specific answers to give us the details so we don’t have to go through a number of documents to try to decipher and extract it to figure it out what they are trying to do. This way they answer specific questions and it is a lot quicker process and then someone has to stand by those figures and that information that they provide to us because that is what we use to move onto the next step."
CUSTOMER CARE & COMPLAINT RESOLUTION – WESTSHORE MORTGAGE & INVESTMENT CO.
Mr. Wateska was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "we have 3rd parties that are involved in the transaction that we have no control over such as title companies or appraisers or surveyors or insurance agents. We all work independently but we require their services. A lot of time it may be a problem with the vendor and we try to remedy that and step in and try to help them with the title company, insurance, or whatever and resolve that problem. It is not combative at all just trying to find a solution that works best for them." He additionally expressed that is an issue arises he and his team work diligently to ensure it is handled quickly and with the best interest of the client in mind.
When asked to comment on complaints posted on Ripoff Report's website Mr. Wateska expressed that this is the only complaint he has received in 25 years across multiple companies. He further stated, " He was in a contract to pay me services. I worked for him for 4 months. He never paid the money. The other thing is he tried to file a complaint….I had everything in writing and he filed a complaint with the Department of Banking and Finance. They investigated it and found that it was unfounded and unsubstantiated and that I provided the services I was contracted to provide. He then went to BBB and did the same thing and they had the same findings." To further assure future and current clients Westshore Mortgage & Investment Co had an A+ rating with the BBB.
In order to ensure that clients are receiving the best experience possible Westshore Mortgage & Investment Co is dedicated to providing clear expectations and communication with their clients. Mr. Wateska stated the following, "while I take information over the phone the intake form is always different from what they tell me over the phone. That intake form is very very detailed and specific and asks questions that require a specific answer. It tells people to not refer to an outside document, so we are not leafing through 300 pages of documents trying to find out what it is they are trying to tell us. So, it is very detailed in that there is no stone left unturned. It is 11 pages and it is all numbers. Everything in this industry is based on the numbers. The dollar amount he is trying to borrow, the dollar amount value of the property, the value of the property once the improvements are made...those types of things. How much liquidity they have, what their credit scores are all the things that would be important in getting them an accurate assessment of whether or not we can help them and then accurate terms of what can be proposed as far as the loan that we can get from our investors. So, the form itself is definitely something and then there is another process. They sign it number one after they complete it and they provide all of the documentation and we go over it with them again. Everything is very detailed and specific on what they are getting from us any contracts and things like that. It tells them exactly what they are getting for what they are paying our company for the services."
Westshore Mortgage & Investment Co is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Wateska stated the following, " it means that clients can go there and see that we are meeting a standard because I guess there really is no standard in the industry. To let them know we are going to uphold the highest level of integrity and service and provide them an outlet for any complaints or issues if there are any that arise. But we will strive to prevent that from happening from the beginning. It just helps us to be reminded that there is a level that needs to be maintained of integrity and customer service.”
WESTSHORE MORTGAGE & INVESTMENT CO. - STATEMENT FROM PRESIDENT – RAY WATESKA
" We are one of the most recognized names in the industry. We had been through the ups and downs the industry and all along we put our clients first. The market is ever-changing and other products and services are changing as well. And while change is inevitable, we are constantly staying apprised of the most up-to-date and most advanced financial services products that help our clients achieve their goals. Please take time to review our site and learn more about our products and services and meet the people who will work with you one-on-one to help you achieve your desired outcome.
Westshore Mortgage & Investments Co., Inc.'s team is confident in their knowledge, skill, and ability to deliver viable solutions even in the most complex, non-traditional financing situations. Westshore Mortgage & Investments Co., Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Westshore Mortgage & Investments Co., Inc. provides a very positive and enjoyable work environment. Everyone who works at Westshore Mortgage & Investments Co., Inc. is here because they enjoy what they do and they love helping others. Even so, opportunities for suggestions and improvements are encouraged and routinely employed to keep employee morale at the highest level possible."
Ripoff Report was pleased to learn that Westshore Mortgage & Investments Co., Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM WESTSHORE MORTGAGE & INVESTMENT CO.
Westshore Mortgage & Investments Co., Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Westshore Mortgage & Investments Co., Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Shane Fischer, Ripoff Report is convinced that Westshore Mortgage & Investments Co., Inc. is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Westshore Mortgage & Investment Co. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program, they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Ray Wateska Westshore Mortgage & Investments Company, Inc; Caribbean Mortgage Loans, Destiny Capital Partners, Ascendant Capital Partners, Tampa, Florida
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them. The Review below should be ignored.
STATEMENT FROM WESTSHORE MORTGAGE & INVESTMENT CO.:
a. The client never paid Westshore Mortgage& Investments Co., Inc. the money he claims he paid. His documentation was discovered to be illegitimate.
b. We released him from his obligation to pay for contracted services that we provided over a 4-month period but we were not compensated.
c. We have initiated the use of fully transparent and easy to understand documentation, so the client can be 100% certain of the services to be provided.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Ray Wateska is a loan consultant whom I retained when he obtained a Letter of Intent from a company he was working with, (Destiny Capital Partners/Ascendant Capital Partners/J. Lawson/Alvin Tucker/Lynn Gladney/Kelli Shake), for my loan for a Caribbean Property. There was a full review of the property and financial information done by Ray Wateska and Destiny Capital before the LOI was issued. Ray Collected $9,500.00 from me for both himself and Destiny Capital Partners once this LOI was issued.
Ray,(Caribbean Mortgage Loans), and Destiny Capital agreed to the deadline that I needed to meet with this investment. The Company, Destiny Capital Partners changed their company name to Ascendant Capital Partners midway thru the scam. They did not meet the deadline. They then in a formal letter backed out of the deal, saying that it was clearly their mistake in not being able to fund. They also stated in the letter that they would refund all of my money. This has never happened...a year has passed.
I lost $700,000.00 that I had invested in the project. Ray Wateska, Caribbean Mortgage Loans, Westshore Mortgage & Investment Company, and any business Ray is involved in are a rip off. I have all the documents to back this up and they are available to anyone who asks for them. Be Careful I see Ray Wateska and his companies all over the internet offering his services,(YouTube, FaceBook, Tweeter, Linkedin, etc. Now he claims on line to be an internet marketing specialist, too!!! I would certainly like to get my money back from him and make him responsible for what I lost on my investment. I am also hoping to make sure he doesn't rip off other folks like this. Legal justice, (criminal and civil), for Ray would be great, too!
This report was posted on Ripoff Report on 08/31/2011 02:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/westshore-mortgage-investments-co-inc-trusted-business-westshore-mortgage-investments-co-verified-safe-businesses-consumers-can-trust-westshore-mortgage-investments-co-inc-tampa-florida-based-financial-services-company-providing-highest-level-of-financial-service-expertise-for-clients-in-us-and-abroad-westshore-mortgage-investments-co-incs-team-is-dedicated-to-solving-problems-and-providing-solutions-for-those-who-have-been-unable-to-secure-viable-property-financing/tampa-florida-33615/ray-wateska-westshore-mortgage-investments-company-inc-caribbean-mortgage-loans-desti-771299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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