wigsway.com Fiona Ripped off!! wigsway refuses to refund money I paid for a bad quality wig!! Tsuen Wan, Hong kong internet

I ordered a wig on 11/08/2014 from wigsway.com. I received it on 12/03/2014.It was the wrong color & of poor quality. I e mailed wigsway that day & asked how I could return the wig & get a refund. Somebody by the name of Fiona said I needed to send pictures & they had better be from the front & side & back. And tell her what the problem was. I did as Fiona said & she told me to wash it & style it & try again! She didn't give me an address to send it back to.

I sent another e mail & told her I did not want the wig & would she please give me an address.I didn't hear from her for a few days & sent a few more e mails  & wanted to know why I was being ignored.Because she answered my other e mails promptly. 

She finally e mailed me on 12/08/2014 & proceded to tell me this wig was custom ordered & that it cost them a lot of money to make it. She said all their wigs were custom made. She told me to try again. Then she said if I still was not happy she would send me $20.00 & I could keep the wig. There was no where on the order form that said I was ordering a custom made wig.

I paid $192.00 for a wig that I can't wear. I am a strawberry blonde This wig is dark brown. & it has a bad smell. Their return policy is the product has to be sent back within 14 days to get a refund. They won't give me an address so by the Tim the 14 days are up I'm sol.They also say not to send it back without getting an adress because they probably will not receive it. Sounds fishy to me.

I have ordered wigs from other company's & have s even sent some back  & never had any problems until now. Also wanted to say I have to wear wigs because of a medical condition. Otherwise I wouldn't have this problem because If I had my own hair I definitely would not buy wigs. I continue to wish I could grow it back. But I know that is wishful thinking. I've had to learn to live with stares & rude comments!!!