Complaint Review: William Fageol - Internet
- William Fageol Internet United States of America
- Phone: 260-414-7470
- Web: ka9a@starband.net
- Category: Computer Service & Repair
William Fageol Provided very poor service, and escalted the charges each step Internet
*Author of original report: Complaint
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After a hard drive crash, I contacted this company for a quote.The quote was received, and accepted. This required receiving two forms by email and returning them by FAX. I dont have a FAX machine.... Found a machine at the Police Department. The forms included credit card information and charges whichI approved.
A month later, not having heard from the company, I called and was advised that data had been recovered and additional forms were required... Received the email forms and again drove to the Police Department to have the FAX's sent. A week later, as the date they recovered had not arrived, I called the company again, only to be told that they had never received the forms (even though I had received verification of receipt from the FAX machine). After much discussion with several people, I agreed to fax the forms again. In the conversation, it came to light that they were going to ship the data on a hard drive to a billing address, rather than my location address, something that I had confirmed initially.
Frustrated, I finally located the company headquarters, asked for customer service, and hopefully I will get the data in a week or so.
They did not have any trouble charging my credit card for the amounts, just providing what I had paid for. Never Again!
This report was posted on Ripoff Report on 12/29/2010 05:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/william-fageol/internet/william-fageol-provided-very-poor-service-and-escalted-the-charges-each-step-internet-676589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Complaint
AUTHOR: will - (United States of America)
SUBMITTED: Wednesday, December 29, 2010
The company with poor service is Data Recovery corp aka dataretrieval.com
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