Wisp online Chris evelyn Proffesional Conman, creditcard Fraudster Bowmanville, Ontario

 Over a month with bad or no service.

 Never installed properly.

Tried to charge us $500.00

Shocking to read the other customer's experience. Wisp provided us with high speed when we couldn't get any from Bell or Rogers and lived with dial-up until recently just because we live rurally. We have had excellent, fast and reliable service with no billing irregularities. Occasional outages rarely last long, perhaps 20 minutes or so and I do report them immediately.

 Any communication we have had with them have always been quick and friendly. Our family is a grateful and satisfied customer. The very personal and nasty nature of the above attack may be indicative of the type of customer Wisp is dealing with. We have experienced great service, no problems for almost 2 years.
Happy rural customer

I'd like to take a moment to address this completely ridiculous posting and to reply to this individuals slanderous and degrading comments.

This is a classic example of over-exaggeration. Obviously this individual does not want to have their issue resolved but would rather throw around insults and post slanderous material on websites. Because if they had truly had an issue that they wanted resolved there are several different ways that they could have addressed said issue which would have seen it resolved in short order.

For starters sir/ma'am... If you are going to post something like this online, include your contact information so that when it's brought to our attention we can contact you and resolve the issue. As it stands right now i have no idea who you are. We have hundreds of clients as of the writing of this response and without a name or phone number or address associated with your account it is completely impossible to pull up the pertinent details and thus completely impossible to resolve this issue for you until such information is obtained.

With that said, here is what i do know...

I have never in my life defrauded a single individual, nor have I or my company ever scammed or defrauded any of our customers or potential customers. As a company we have a 100% 30 day money back guarantee.

You mentioned you spent several thousand dollars on your install which tells me that you were likely in a very difficult area to get service too. In a situation like this the fact is that we can never be 100% sure that we are going to be able to get you service until after the job is completed.

That does not mean that their is ANY risk for the client. In a situation like this we will suggest a possible solution to the client that we feel has a fair chance of delivering service to the client. A price is given and provided the client agrees we go ahead and perform the work. In the event that this does NOT result in a satisfactory service we offer the client 2 choices.

Choice 1 is a simple refund. All they have to do is tell us they want a refund and we will give them a full refund of every cent they have paid for their install and we'll take down the work that we've done.

Option 2 is of course another avenue that we can try to obtain service. This could be a relay of some sort, or a larger tower, or any number of other options. The point is that the client is presented with the facts at this time. They are given the additional cost details as well as an estimate by us as to the likelihood that this addition will solve the issue. At which point the client has full control over what we do.

Again should the client choose to move forward and for whatever reason the service m still does not work they are fully within their rights to request a refund. In fact if after such a job we have been unable to obtain service and we can think of no other options we would fully refund the client anyways unless they themselves requested otherwise.

Now, all that aside. let's assume that the service worked but it wasn't quite living up to your expectations. You still have 30 days to request a full refund. In fact i will say that even if someone had contacted us 60 or 90 days after their install and requested a refund i would still likely issue said refund because as a company we would much rather keep our customers happy. We are a locally owned and operated business providing a valuable service to the community and we live in the areas that we service.

We are not out here to screw anybody over. In fact i happen to know for a fact that we are MUCH for flexible then other companies and unfortunately that means that sometimes we run into individuals like this who any other company would have simply said, sorry can't help you, but where we went outside the box and said yeah we can help you. here's what it's going to cost. We're willing to take that chance to provide customers with service who would otherwise have been completely unable to get service from anywhere else. And yes that means that sometimes we take that chance and it doesn't pan out. But i will say that not once have we been in a situation where it didn't work out and we didn't immediately refund that persons money. That's just not the way we do business.

Finally, you mentioned that we had been charging your credit card for monthly service during all this time while the service was apparently not functioning.

Our monthly billing is automated but we don't enable said billing for a customer until the internet is functioning at their house. So the very fact that you admit you were being billed monthly tells me that your service must have been working. Which in turn means that if you had any issues at all it was with the quality of service.

Here is another aspect of our business that some people just don't seem to grasp. We are like ANY OTHER internet provider. If you are having an issue with your service and you DON'T call us and let us know... WE DON'T KNOW.

We're not all knowing. We can't read your mind. Unless the issue is hardware related in a manner that disrupts service to a whole tower or a whole section of the network our monitoring software will not pick it up.


So again, if your service wasn't functioning properly after it was installed you need only have picked up the phone and called us. Moreover, if you had decided that you simply didn't want to deal with it anymore, you could have requested a refund. All of our customers have our phone number and e-mail address. we can be reached via our websites contact form, via e-mail, the office line, and many of our customers have one of our cell phone numbersas well. There are no shortage of ways you could get in touch with us.

So that addresses the money issue. Let me address the other things that have been said.

We are in fact NOT a one man show as this individual stated. As of the writing of this response WISP Internet Services employ's 5 staff, myself included. 3 of these staff are full time, the other 2 are part time. In addition we routinely hire local sub-contractors for a variety of jobs that are either outside of our scope or when we require extra help in the field.

There was the issue of the tower being built and the individual building it.  We do routinely hire college and university students from time to time for short stints to help support the local community and provide us with additional man power during our busy seasons.

The types of towers being built are basic bracketed towers, the same type you see attached to houses all over the place and the simple fact is they require little more the good upper body strength to build them. So while it's true the individual in question did not have any special training in this job, neither was it required.

Finally, as the matter of where i was during the work was brought up i will address it.  Every install we do requires a minimum of 2 people on site. One to do the physical labor and one to handle the technical aspect of setting up the antenna, programming it's settings and adjusting it's strength and positioning. There is a fair amount of technical work that takes place during a typical install, and believe it or not, the best place to do this is within our vehicle. This way by the time the other installer is finished installing the antenna and running the wire, we need only crimp the cable, plug the antenna in, and the client is ready to go.


So i hope this addresses the complaints made here today. To the public, if your reading this, i urge you to consider the facts. As a company we have hundreds upon hundreds of clients.  Despite this there are but a handful of complaints online about us. Unfortunately it's not human nature to take the time to post comments on the web when things work exactly as promised
and so your only getting on tiny piece of the story.

We are not afraid to put our money where our mouth is. Give us a call and try our service. if we can't deliver, we'll refund every cent you've paid and you can go on your merry way.

At any rate, with all this said i would like to try and resolve this issue with whoever has filed this complaint. I invite you to contact us by phone at our office. The number is at the top of this page. Our office line is manned during normal business hours. If for some reason you do not reach our support staff please leave a message and someone will contact you within 24 hours.

Please understand that our staff are here to help you and they will not respond to threats or insults. We are a courteous bunch... please show us the same respect.