Complaint Review: WorldRoam Ltd. - Colchester Essex
- WorldRoam Ltd. worldroam.com Colchester, Essex United Kingdom
- Phone: 866-8756934
- Web:
- Category: Cellular Phone Companies
WorldRoam Ltd. International Cell Phone Rental, Undisclosed Terms, International Call Ripoff Colchester Essex United Kingdom
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I live in the US and ordered an international cell phone for rental for an upcoming trip to the Caribbean. I was never told when I ordered, nor was it in the rental agreement, that the phone number they give you is UK based.
What this means is that people who are trying to reach you have to make an international call to a cell phone that has a UK (England) phone number (with +44) prefix.
They provide an option to call forward to your US based cell phone but they don't provide the information up front. They issue different equipment if you're call forwarding, therefore if you need to switch once they've sent the equipment and you've paid the $22 shipping fee you'll lose time and money on another shipment.
When I asked for a refund of my $22 shipping fee since I sent it straight back without activating, they wouldn't issue a credit. Their customer service people are representative of the classically bad customer service found throughout the UK.
STAY AWAY -- they're bad news!
Sharon
Cranberry Twp, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 12/01/2005 05:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/worldroam-ltd/colchester-essex/worldroam-ltd-international-cell-phone-rental-undisclosed-terms-international-call-ripo-166545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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