Report: #499769

Complaint Review: - Internet

  • Submitted:
  • Updated:
  • Reported By: angela — london United Kingdom
    United States of America I ordered on line a pair of ugg boots they took my money and i asked for a cancellation the next day or a refund and it never happened.They are not legit and they haven t got a contact number either I orderea a pair of boots from this people and they never get in touch with me after i paid them..So please don t buy from them don t be a VICTIM like me attention girls! Internet

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My name is Angela and i live in London.About 2 weeks ago i ordered a pair of ugg boots on line from this web called and they told me that i ll get my order within 1 week.Meanwhile i ve done sme researches on line and emailed to Deckers and they told me that these people don t have a licence and they sell ugg boots.

Plus i read on google what other people said about their experiences with this company so straight away i went online the next day to try to get a cancellation or a refund.Their policy is if you want a refund they keep 15% of the amount you paid because they pa for the shipping which is fair enough.

They also had to sent me the next 2 days an email with my tracking number so i can follow my order but nothing...after 3 weeks they sent me an email telling me 'to take it easy' and that they haven t got my size in the stockand to be patient.

Than i replied saying that i already asked for a refund i do not want the boots anymore and that is very unprofessional the way they treat their customers not even informing them what s going on.

So i confirmed my refund with them they asked me if i still want a cancellation and i said that i do.But 2 days ago i received a pair of fake boots against my will and it s really frustrating ...I also want to tell you that this people haven t got an address or a contact number either.

I will try to send them back cause i don t need such a pair of boots but it s a bit difficult the address on the parcel is in chinese , i asked at the post office and they will help me to send it copy the address exactly how it is and hope for the best.

I still don t know if i will send them will i get my refund at least after all the truoble these unprofessional people caused me but i would like to hope so.


Many Thanks for the oportunity you gave me to tell you about my story

This report was posted on Ripoff Report on 09/24/2009 08:53 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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