wyndtell or wynd company. WWW.wynd.com rip off to defraud consumers

I purchased Wynd pager for one year contact at Deaf Fest in September 2001.

Then I informed Wynd via Email and TTY call on about the end of July to the first week of August to inform that I would not renew the contract. At end of September I knew I will no longer used pager, and put it away. I keep getting billing for Sept, Oct, November I never used those months, that made me soo mad, I called again, again and what I got was hang up! So I used my pager again and refused to pay for those 3 months, and paid for Dec to the present. I will try again this August to stop using pager because I plan to purchase T-Mobile Kickside.

Wynd Does NOT HONOR any of its CONTRACTs!

I don't believe this is true ... I have been a member since 1998 and they exchange my pager if it's broken they have insurance to cover these fees. and I only pay one time $75.00 fee toward my new pager . When I have problem they help me and they have taken off the prices that I never used .. I had infobeat I canceled it I was even warned and told it's very expensive to use on your pager.. So later i realized he was right and they took off the charges that I didn't use and I paid off my balances now I am happy and when the prices went down i took the offers and I am a happy customer with Wyndtell. I don't understand how u can be like this .. Just suggest invoice not have your credit card if you don't want to I am still a faithful member since 1998 to 2002 soon 5 years .. and still using it

MY PAGER WYNDTELL WAS DROP IN LIQUID ON MARCH 16 I CALL TO CANCEL AND CLOSE CCUZ I GOT ANOTHER DIFFERNT KIND OF PAGER DAFWIRELESS, SO I CALLED ON TTY AND INFORMED THAT I NO LONGER USE WYNDELL LAST WAS MARCH 18, SO I WENT TO BANK TO STOP PAYMENT FROM MY CREDIT CARD.



LATER IN LAST APRIL I GOT A PAYMENT BILLING LETTER, THEY STILL CHARGE FOR THIS BUT I HAVENT USE ONE MONTH.



I DONT HAVE PAGER FOR ONE MONTH WHEN THE PAGER FELL IN LIQUID I GGOT A NEW DEAFWIRELESS ON AAPRL 18 PLEASE CHECK TO CHECK MY BILLING AND MAKE SURE THEY DONT CHARGE MY BILLING, GO ON IN FARTHER IN FUTURE PLEASE STOP BILLING ON MY PAGER ON MARCH 18



THANK YOU

Everything in this lifetime has something "better" or "worse" to talk about!

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Here are TIPS for customers in HOW to contact any type of company/customer services.



IT IS IMPORTANT TO INCLUDE:



#1 FULL NAME

#2 ADDRESS

#3 CONTACT INFO (email/ph nbr/fax nbr)

#4 ACCOUNT# or CUSTOMER ID# (billing statement)

#5 CLEAR DESCRIPTION OF WHY YOU ARE CONTACTING

CUSTOMER SERVICE

#6 REQUEST FOR CONFIRMATION ON RECEIVING YOUR

MESSAGE



If the customer had given all the information (as shown above) the customer service would have NO PROBLEM or NO EXCUSE with tracking down the customer's information in their system. If there is not enough information provided-- how can Customer Service give the customer the support they need?! It is often that customers leave a message-- either TTY message or E-mail with a very short, blunt question or answer with NO name or CONTACT information for the customer service department to get back to them.



It is possible that this person was RUDE, INAPPROPRIATE, NOT CLEAR WITH REASON FOR CONTACTING WYNDTELL OR he/she was not paying the monthly services on time. Did this customer read the Agreement forms that he/she signed before receiving the device? ? Did he/she find out whom to contact for a replacement pager or for repairs? Did he/she ASK that question or just DEMANDED without ASKING?



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"I always solve the not- perfect situations with other companies except Wynd is my first time."



If it worked with other companies, how come this one didn't work the same way? Is there proof of how this person dealt with this situation he/she had with Wyndtell? Is this person just upset that he/she did not get his/her way this time? The Deaf want to be treated the SAME way or EQUALLY as HEARING people in this society. There are some points of where we do not get our ways because we have been placed on the same level of expectations among the HEARING people. Sometimes it is nice that HEARING people are SOFT on the DEAFIES-- BUT the Deaf have to remember that there are educated HEARING people who KNOW about DEAF people and WILL TREAT DEAF EQUALLY-- just the same way they would treat their "own" people.

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There are many questions left unanswered because this is ONE SIDE of the story being shared. We need to hear what Wyndtell has to say about this.



Bottom line: BE CORTEOUS WHEN IT COMES TO ASKING FOR ASSISTANCE OR INFORMATION FROM CUSTOMER SERVICES. NONE OF THE BUSINESS WILL ACCEPT RUDE and INCONSIDERATE CALLS/E-MAILS...even WALK-IN's! It's like if you go to McDonalds without shoes/t-shirt-- they have the right to kick you out. Or if you do not pay your bills on time as agreed, your ratings go down and you will have a hard time being accepted for a new credit card or anything that requires a credit history (this is all for security purposes). This customer will need to come up with more documents that will show that Wyndtell was unfair and also where's the proof that they deleted his/her e-mail or fax messages?



If there are complaints about the Customer Service of Wynd, then send them a nice letter explaining how the experience was and suggestions on how to improve the system or request to give feedback in person/online.



Like all other companies, Wynd should be open to feedback/comments/complaints delivered to them. ALL companies want to do the best they can, only IF the customers are nice enough to provide the thoughts/feelings/opinions in the proper way!!!

I was a loyal Wynd customer who became so interested in their products and services that I worked as a Beta tester for several services that have now become available for all. I reluctantly left Wynd when messages were rejected or delayed up to 7 days, because the network could not keep up with the fast growing number of users. This "Cingular Mobitex" network is the sole provider of wireless connections to Research In Motion (RIM) pagers from Wynd, Reachnet and AOL.



Wynd is no different from pager and cell phone companies. When you apply for a Wyndtell pager, you sign a contract agreeing to pay for service on a yearly basis. You must buy the pager outright, and the contract is for service which you you must pay for whether the pager is working or not. Most people choose the option to automatically deduct monthly payments from their charge card. I wanted to protect myself and chose monthly billing, and paid by check or over the phone or email with my credit card.



If your Wyndtell RIM pager fails within the one year after you bought it, Wynd will exchange your broken pager with a *rebuilt* one. I depended on the RIM/Wyndtell service for about 1 million TTY, email, fax, text to voice and voice to text characters per month. RIM displays, keyboards and internal circuitry failed frequently under my business use, so Wynd had to replace my pager 6 times under the original RIM factory warranty.



On the initial contract, I chose the extended service plan which becomes effective after the one year RIM warranty expires. This plan is run by an independent insurance company that provides only 2 *new* replacement pagers per year. I got one replacrement pager from them about a month after my original warranty expired.



After the original or extended warranty is up, neither Wynd or RIM are required to do anything with a defective pager. Wynd advised this customer to purchase a new pager and he eventually sent in a fax requesting a new one. If authorized on the fax, Wynd would charge the amount for the new pager on same credit card used for monthly payments.



Wynd is a very small company with about 60% hearing 40% Deaf employees. Their business tripled after the NAD and AGB/SHHH conventions a few years ago. The company has made several business decisions that prove their commitment to the d/Deaf and Hard of Hearing community. They made a contract with AAA to dispatch emergency service when Wyndtell users send email distress messages. Wynd merged with GoAmerica, allowing Web surfing on the RIM pagers. Hearing run WebLinkWireless was going bankrupt, and Wynd made a contract to team with them. The agreement allowed Wynd to provide some of their Deaf-designed features on dependable Motorola pagers using the WebLinkWireless network, keeping them in business. Recently, Wynd saved ReachNet of Baltimore, MD from certain death by buying it from Cingular, who had taken over the tiny private company, then laid off employees one by one.



Working closely with Wynd, I found it is a well run company that suffers due to its contract with the Cingular network, and it's massive investment in the delicate RIM pagers. Now they offer the option of superior Motorola pagers on the WebLinkWireless network which is not nearly as overloaded.

I file a compliant to California Better Business Bureau about Wynd 7/06/01

This Complaint is in Regard to:

Wynd Communications

Dept. LA 21939

Pasadena, CA

91185-1939

Phone: (805) 781-6000

Fax: (805) 781-6001

E-Mail: wyndTell@wynd.com

Web Address: http://www.wynd.com



Nature and Details of Complaint:



Primary nature of the complaint: Customer Service.

Secondary nature of the complaint: Credit/Billing/Collection.



Product Or Service: service refused



Model Name or Number: Wyndtell 900 clamshell pager



Date of Problem: 11/15/00 Date Purchased: //



Total Cost: 399.00 Amount Paid: 480.00



Complaint Summary:



broken Wynd pager



Complaint Description:



I was a loyal customer to Wynd since 1998. Last October, 2000, my pager developed a problem I emaled to Wynd technican trying to fix a problem by its server to my pager. November, 2000. Problem went on. I requsted to replace a same pager but warranty outdated after 1998. No same pager available. Told me to order a new pager. I did faxed. I have never heard anything from Wynd. I learned my credit card company decided to stop accepting any monthly payment from Wynd. I found out later, Wynd is still running my monthly payment from November to now without informing me first- no reason. I have been mostly e-mailed, some faxed and few calls to Wynd. Wynd kept disregarded all from me. No solution. I noticed November 2000 and December 2000 to May 2001 that varied characters/messages on higher usage from December 2000 to May 2001 more than November 2000. How could I see the blank screen on a pager? also I changed 1 to 3 fresh batteries a day to keep pager working but pager went bad on December 2000. Wynd failed to detect my pager developing problems? Wynd refused to help me and stated to hand over to collection agency. No toll free tele.number. No 24 hours on 7 days a week service. I am not happy with Wynd business being a very dishonest service. Angry and unhappy.



Desired Settlement:



reducing the huge bill of December 2000 to June 2001 and replacing a pager.