X-Heli No way to contact after purchase City Of Industry California

I recieved a small remote helicopter for Christmas. It did not work out of the box, nor did the practice simulator that was purchased with it. My attempts to contact this company have been useless. They respond to emails saying that someone will call....never happens. Multiple emails have shown same results. Phoning is impossible as all you get is a busy signal or if you are lucky enough to connect, you are put into an endless "hold" loop.

I am convinced that this is a one man operation by some guy named Ivan Jun Wu. there are similar complaints posted on Better Business Bureau web site. How on earth are they able to continue ripping off innocent folks. My wife has lost over $100 on this purchase which is a lot of money at this time in our history.

Martello
Halcottsville, New York
U.S.A.