Xenonpro.com Lois c Light failed due to overheating since fan wasnt working hawley Pa,

So I try calling xenonpro.com, and get no answer. So I email them, and they direct me to a live chat. I get "louis C". I told him the issue, and he asks me which side failed(like it makes a difference). I told him driver side..He says I need you to switch the bulb to the other side, (you cant remove the bulb, only the entire unit) which makes no sense. The bulb was fried, glass cover cracked, and only 1 of the 3 led's on the unit were working. In order to switch them out, i have to remove my battery on one side, and my cool air intake on the other side, which is a pain because it connects to a bottom mount turbo. So he proceeds to call me LAZY! I then got pissed at him (can you blame me?) especially since Im a union tradesman, and work my a*s off, and this little snot nose, probably half my age that sits behind a computer is calling me lazy, so he insults me some more