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Report: #1461105

Complaint Review: Xfinity mobile - Philadelphia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Ify — Philadelphia United States
  • Xfinity mobile

    Philadelphia , Pennsylvania
    United States

Xfinity mobile Xfinity mobile is wrongfully charging me for a returned phone Philadelphia Pennsylvania

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I have an iPhone from Xfinity and I was going abroad and bought a second phone to be unlocked. After 2 weeks I called them to unlock the phone and they said it couldn’t be unlocked until it was paid off. I asked if they could unlock it temporarily for the duration of my trip overseas and they said no. So I returned the brand new phone in the original box and everything complete.

Two months later, I realized I was still being charged for the phone. I called and got through to a very rude customer service rep who said the phone had water damage. I asked why they didn’t inform me and send me a proof (report). He said i’ll get the proof in 48 - 72 hours. I never got a report and followed up and spoke with two different people who escalated and said a supervisor approved to take the phone off my payment plan since they never informed the phone "allegedly” had water damage.

7 months down the line and it’s still the same story. I have called over 5 times and each time they have promised to give me a call back and escalated the issue but nothing has ever happened. I’m in the store now and they said the phone was sent to a center that destroys damaged phones and yet another escalation has been made!!!! They have no intergrity.

This report was posted on Ripoff Report on 09/16/2018 08:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xfinity-mobile/philadelphia-pennsylvania/xfinity-mobile-xfinity-mobile-is-wrongfully-charging-me-for-a-returned-phone-philadelphi-1461105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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