XXX-Motorsports Purchased a new bike that didn't run and the company refused to fix or replace it Rancho Cucamonga California

I purchased a brand new motor scooter online from this company. They shipped it to my home for free which I thought was a pretty good deal. I had to install the handlebars and the front tire but the engine and anything electronic was already installed.

When I got it together and tried to start it it was try to start but not fully turn over. I called the company and they told me to try using starter fluid to get it it running. I did that and it didn't work. I then replaced the spark plugs, battery, gas and anything else i could. I was working on the bike for about 3 hours a day for a week and talking to their online technician once a day. When ever I would call them and leave a message they never returned my calls so I had to keep calling until I reached someone.

Finally i was over it and told them that I either wanted them to replace this bike with another one, pay to have it fixed, or just take it back and refund me my money. They told me they would do any of these things but they would send me new parts, which was in the warranty. But I had to install them myself or pay someone to install them. This upset me because I shouldn't have to pay to fix something that was suppose to be brand new and running when I purchased it.

They still refuse to help me which I think is extremely bad business and the bike still does not run. I payed $1300 for a brand new broken bike. I would never shop with this company again and would encourage everyone else not to as well.

Robert
Carlsbad, California
U.S.A.