Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #810087

Complaint Review: Yahoo!music - Sunnyvale California

  • Submitted:
  • Updated:
  • Reported By: Wjohn1 — Tampa Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Yahoo!music 701 First Ave,Sunnyvale, CA 94089-1019 Sunnyvale, California United States of America

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

music download titan Yahoo!  Ripped off thousands of users who legitimately and legally purchased music via the Musicmatch Juke box portal. Yahoo, purchased Musicmatch for $160 million cash in 2004. http://docs.yahoo.com/docs/pr/release1181.html
 
All of this purchased music was encoded with the DRM Digital Rights Management system suggested by RIAA to help prevent piracy.  So all of the purchases had to be authorized by a Musicmatch server to be able to be played this worked out just fine until YAHOO purchased them and turned off the servers. So even though you might have a copy of the music it is copy and play protected so you cant listen to it. Yahoo was apparently aware of this issue because the Musicmatch authorization server was redirected to a yahoo server!
Even today when I try to play the music, the DRM goes to the encoded license Acquisition server though the server is listed as www.musicmatch.com the DNS is redirected to a Yahoo server, I feel  I have been defrauded.    How is this legal??

This report was posted on Ripoff Report on 12/15/2011 08:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yahoomusic/sunnyvale-california-94089/yahoomusic-music-match-yahoo-music-rips-off-thousands-of-music-match-juke-box-customers-810087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
3Author
2Consumer
0Employee/Owner

#5 Author of original report

Sorry but your suggestion will not work

AUTHOR: Wjohn1 - (United States of America)

POSTED: Saturday, December 17, 2011

But thanks for offering them

To be able to burn them You must first have the license... Bummer but true

I have also tried a number of the DRM removal tools but all require the tune to have the license to strip the protection, basically all play the tune within the program and re-record it ... so no license no play. If soneone has a workable solution that does not require the license I am all ears and can put this down in the mean time 


Please go to site www.sueeasy.com create a login,   look for this case
http://www.sueeasy.com/class_action_detail.php?case_id=572 look over the case and JOIN

http://www.sueeasy.com/class_action_detail.php?case_id=572  

Case ID: 572
Date: 2011-12-17
Users who've joined this class action: 0
Status: Still Emerging - Invite other affected people! 
Case Title: Yahoo ripped off hundreds of Musicmatch customers 
Detail:
I purchased many songs from music match juke box, To play the music on any player including the MMJB. it required Authorization thru there servers. Since that time MMJB was purchased by Yahoo who turned off those servers So I can no longer play the music I legally purchased. Though I still have copies of the music, it is locked by the DRM protection, the WMA player still queries musicmatch then the DNS is directed to Yahoo to acquire the license by there are no servers! Hence no music! 
Summary:
Yahoo! purchased Music matchJB for $160 million cash, not to long later, Yahoo! decided to stop supporting the MMJB users and took the license Authorization servers off line ,leaving Thousands of users who legally purchased music, unable to listen to their purchased music. How is this legal???? I wish to compel Yahoo! to bring these servers back on line and properly service the Authorization requests 

Respond to this report!
What's this?

#4 Consumer Comment

Common response

AUTHOR: Flynrider - (USA)

POSTED: Saturday, December 17, 2011

" I suggest  you are a Yahoo employee, attempting to white wash Your Lame excuse, "

This is what most people on this site say whenever someone posts something that they don't want to hear.  For the record, I am not employed by Yahoo.   You merely asked "How is this legal?" and I told you.

What you experienced is common with anyone who was suckered into "buying" DRM protected music.   The issue was common with customers who bought music from Microsoft, Walmart, iTunes, AOL, Napster, etc...   All of those companies eventually realized the futility (and expense) of supporting licensing keys for every file they ever sold, in perpetuity.    I was only pointing out that Yahoo was one of the most accomodating companies when it came to the issue of replacing music.

There are not many options left after 3 years.    If you have the files stored on a working computer you should be able to burn the tunes to CD audio files.   Alternatively, there are programs out there that can remove DRM from files.   I can't personally vouch for any of them, but Googling "DRM removal" should give you more options. 

  Good luck.

Respond to this report!
What's this?

#3 Author of original report

To the rebuttal posted 2 back

AUTHOR: Wjohn1 - (United States of America)

POSTED: Saturday, December 17, 2011

I suggest  you are a Yahoo employee, attempting to white wash Your Lame excuse, for an employer. Nice to know you have nothing better to do and all day to do it. Wish I had a job like that, no I dont I enjoy my work including the travel   I was never notified of the Server shutdown .  I was NEVER offered any refunds or re downloads. At no time during the purchase or subsequent receipt was it mentioned you were only leasing the music. It was always presented to leave the impression I was buying it, similar to purchasing  a CD I did make Back-ups to a NAS device but this allows the DRM to stay intact.

Yahoo knew full well, the purchase of Musicmatch would require support for the previously purchased  selections I have still been RIPPED-OFF and until my monies or music is returned I will find every venue to expose this fraud and the people behind it.  All I can say for sure about Yahoo Is that I am out at least $151.00 because they are too cheap to stand up to the ethical business obligations they acquired with the acquisition of Musicmatch business

Respond to this report!
What's this?

#2 Author of original report

Where was I???

AUTHOR: Wjohn1 - (United States of America)

POSTED: Saturday, December 17, 2011

Working!!!!!In dungheaps all over the world Supporting our countrys interests When the music was sold It was presented that it would be mine There was no mention of DRM or of the ramifacations. I did not recieve any notices or offers of Vouchers. Apperantly you enjoy the luxery of being with your family at home on your free time. I however spend 85% of my time on the road, on military bases at god knows where,  for months at a time. At no time did the MMJB site sugest that you were only leasing the music. It was always presented that it was mine to keep and play any time for years this was a good arrangement. between trips I would load my Sansa for the next "vacation" another 12 week trip to austier Djbouti Africa or some other dump in Sand land with only my company laptop for company.    My music is usually my only bastion of a normal existance when I travel.... Now I have 151 unplayable tunes taking up space on my HDD... Yess my music is very important to me

Respond to this report!
What's this?

#1 Consumer Comment

Blast from the past

AUTHOR: Flynrider - (USA)

POSTED: Friday, December 16, 2011

How is this legal??  "

   Yahoo is not the first company to do this.   Basically, it's a problem anytime you "buy" media that includes DRM protection.   It's not a good idea if you expect to use the media for the long term.  

  When you "buy" music, you're not really buying it, but you're actually buying a limited license to use the media.    With a DRM protected file, you are relying on the seller to keep an active online record of your purchase forever.   That's just not realistically possible.    Companies come and go, policies change, etc...    The problem is that when you purchased those files, Music Match didn't give you any guarantee that they'd keep thos DRM servers online forever.  

  That said, Yahoo announced the shut down of its DRM servers over 3 years ago.   At the time, they offered customers the opportunity to re-download unrestricted copies of their music.  They also offered refunds if redownloading were not acceptable.  Where were you when that happened?

  Given what they offered, Yahoo went far beyond what other "DRM deadbeat" companies did when they dropped DRM.    Hard to call it a ripoff.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now