Complaint Review: Yelp.com - San Francisco California
DO NOT CLAIM OR REGISTER YOUR BUSINESS WITH YELP! YELP DELETES GOOD REVIEWS WILL CHARGE FOR BAD REVIEWS REMOVAL Yelp.com yelp claim yelp business register with yelp Yelp will charge you to remove bad reviews and will REMOVE GOOD reviews on PURPOSE. San Francisco California
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I want to take this time to WARN business who may not be aware of the danger of CLAIMING your business on the service of Yelp or known as Yelp.com. Do NOT REGISTER OR CLAIM YOUR BUSINESS ON THIS SITE! STAY AWAY!
Most marketing tells you to register your businesses on such services as Google or Yelp for exposure because they rank high on searchs and make your business more viewable. Google is fair by allowing both positive and negative reviews to be put onto your business. We all know that you will have customers that wil be happy and others that will not. That is part of doing business. HOWEVER claiming your business on YELP is NOT good for your business and here is why.
Last year I had NO reviews on yelp. Most of my customers prefer to leave reviews on Google. I did have one customer that was not happy. Due to no fault of my own. He left a FAKE review of my service on YELP. I contacted yelp and of course yelp said there was nothing they could do the FIRST time I contacted them. Since then the same customer has left 2 other reviews that you can tell by its content is OBVIOUSLY the same person using a different alias. The 2 other reviews are not even NAMES of ANY clients I have helped in the past or have currently.
To try and offset the bad reviews. i asked SEVERAL of my clients who are ESTABLISHED yelpers..meaning they have had accounts with yelp for a long period of time and have left many reviews, if they would leave one on YELP instead of GOOGLE. I did not follow up on it intially UNTIL one of clients contacted me saying they didn't understand what was going on with YELP because EVERY TIME they left a review for me WITHIN days the review was REMOVED. I asked them if this had happened before. the client said no. I then followed up with the other 2 clients. I asked them if they had left reviews. They said yes and YELP had removed their GOOD reviews.
I then contacted YELP on their website where it stated if you were a business with a issue this was the contact information to use. I explained to the customer service agent who answered the phone what the issue was and received a VERY shocking answer. THE YELP CUSTOMER SERVICE AGENT STATED": "For a FEE of $1500 DOLLARS we can remove the bad ratings!"
I could not believe that I was being BRIBED BY YELP to have bad fake reviews removed. When I said to the agent you do realize that you are blackmailing me to take off the ratings. The agent stated "SIR I do this all day long. It is the policy of YELP that we charge to remove the bad ratings AND I can tell you now that NO MATTER how many people try to leave a GOOD rating on your business...YELP will remove them! THE ONLY WAY TO GET RID OF THEM IS TO PAY US"
The conversation with the YELP customer service was on speaker phone so it just wasn't myself who heard this..it was also my staff in the office as well.
I was shocked! SO I would like to WARN other businesss to STAY AWAY FROM YELP. YELP.COM is a rip off! DO NOT CLAIM OR POST YOUR BUSINESS ON YELP.COM IF you do a search of businesses that have had this problem on the internet you will FIND TONS of companies who are complaining about the same issue with YELP.
YELP.COM IS DANGEROUS TO YOUR BUSINESS!
This report was posted on Ripoff Report on 02/02/2018 06:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yelpcom/san-francisco-california-94105/do-not-claim-or-register-your-business-with-yelp-yelp-deletes-good-reviews-will-charge-1426947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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