Zales Jewelers Broke engagement ring, rude manager refused to fix, insulted me Littleton, Colorado

The next time your vehicle needs warranty work either,

CHEAPSKATE!

Rude is rude, period, whether someone is in the store for just a free service or not. If the store resents so much doing a free service that they rudely dismiss the recipient when an issue arises, then they should either stop performing free services, do the right thing when something goes wrong instead of not doing the right thing, or get the hell out of business altogether. THEY accepted the ring for cleaning and it came apart in THEIR hands. At least be courteous and decent about it afterward. If the manager acts that way in this situation, he'll likely do the same to paying customers who have problems after a sale. Hence, the report on them is totally justified.

"as a customer I expect to be treated well."

   Perhaps they reserve that for actual customers.   Going in for a free service hardly qualifies.  It's pretty clear that your primary gripe was that you considered them rude.   You even concede that the stone was probably loose and would have fallen out sooner or later.   They did you a favor. 

  I'm sure your quadriplegic friend would agree that they owe you nothing.  They were providing the service as a courtesy.   Things become different if you are actually paying them to perform a service.  That would make you an real customer and give you some recourse. 

you buy the ring?

You stated that you expect "customer service," but you were getting your ring cleaned for free, right? You were not paying for anything, I don't think you were their customer.

However, I do not think you should have been treated rudely by the manager or employees at all, and there is no excuse for that. However, I don't think that Zales should be held liable for the cost of the repair-- you went in there asking for your ring to be cleaned, for free, so it's at your own risk.

It was the bad attitude that pissed me off.  If they had checked the stones first and then said to me that the stone was loose and needed to be repaired then I would have had it repaired.  I understand that yes they did save me from loosing the stone somewhere else, however they were rude about it and having had stones come out during sizing before that company reset the stone for free because they were the ones whose hands it was in when it came out.  If Zales had come to me and said We are sorry that the stone fell out we can repair it at half cost since the stone was loose before but we failed to check it before cleaning.

All I want is the $30 I am paying the jeweler to reset the stone. I know it is a small amount and again it was the rude attitude that really pissed me off.  If they hadn't been rude I would have had no problem paying to repair the ring.  I expect actual customer service.  I am not going to be one of those customers who sit there and tell them how much money I have spent at that store because that doesn't matter.  I don't care if I spent $1 or $1 million, as a customer I expect to be treated well.

Been in the jewelry business for 30+ years, have had my own shop for 17+ years. You state that you took your ring to an indepandant jeweler that you have used in the past. He stated that he would never put a ring in an ultrasonic cleaner without checking to see if the stones were loose. The reason he would check to see if the stones were loose BEFORE he put them in the ultrasonic IS because they MIGHT FALL OUT. That's why. Your independant guy is smart. He's learned the hard way. Stones fall out in the ultrasonic all the time. When we get done working on a ring, we put them IN an ultrasonic to check and see IF all the stones ARE tight.  If a customer comes in and wants their ring cleaned and we check the stones and some of them are loose we can charge them to tighten. It looks like we know what we are doing. If they are loose and fall out in the ultrasonic for a NO CHARGE CLEANING, we look stupid, we look like we work at zales, we look like don't know what we are talking about. Oh and by the way, chances are your stone WOULD have fallen out of your ring. Stones just don't fall out for no reason. If anything, zales probably kept you from losing your diamond. When they handed you back your stone, at least you had a stone to take to your indepandant jeweler to re-set. Just goes to prove, no good deed goes unpunish. Also what type of compensation do you expect for your pain and suffering from zales?