Report: #455727

Complaint Review: Zales - Internet

  • Submitted:
  • Updated:
  • Reported By: ojai California
  • Zales zales.com Internet U.S.A.

Zales Beware Zales sells Bad Diamonds and then rigs their billing practices so that if they do not receive your monthly payment in a 3 day time frame you are charged huge late fees! Even if you make your payment EARLY!! Internet

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I purchased a Diamond ring online from ZALES. The irng has huge obvious black streaks all throughout the Diamonds- I waited to long to return the ring because I dodn't want to hurt my hisnads feelings- but when friends started noticing the black marks- I knew it was REALLY bad!! I am so embarrassed to wear this ring- I no longer wear it! A Diamond dealer told me the ZALES diamonds were worth about $25 dollars a piece!
To make matters worse ZALES has a billling technique that really sitcks it to you! Basically if your payment is not receieved within a tiny time frame that ZALES determines- (like 3 days!) then you will be charged a late fee- even if your payment is received eary!- If it arrives too early- it is applied to your bill- but is not applied as that months payment! So you get a late fee! Unbelievable isn't it!

Zales also does not have automatic bill pay- as that would allow consumers to pay thier bill on the correcxt date- and therefor ZALES wouldn't be able to charge the late fees!
ZALES company is verging on criminal- Dont buy ZALES no matter what!

ojai, California

This report was posted on Ripoff Report on 05/27/2009 09:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zales/internet/zales-beware-zales-sells-bad-diamonds-and-then-rigs-their-billing-practices-so-that-if-the-455727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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