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Report: #1322784

Complaint Review: Zyppah - Internet

  • Submitted: Tue, August 16, 2016
  • Updated: Tue, August 16, 2016
  • Reported By: Martin Burns, Esq — Las Vegas Nevada USA
  • Zyppah

    Internet
    USA

Zyppah ZYPPAH - NOT EASY TO GET A REFUND! Las Vegas, NV Internet

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 Zyppah - hard to get a refund!" plus I found it to be too small. They say there is a 90 day guarantee/refund... BUT you have to call an 800 # FIRST & get an RMA# (return merchandise authorization #), OTHERWISE they won't refund. What they don't say is that the salesperson won't / can't issue a RMA#? I called TWICE, BOTH times I was told that they couldn't give me an RMA unless I spoke to a customer service manager & no managers were available BOTH times. On the second call I had to tell them I was a lawyer & going to post reviews, I had to demand 3X to talk to a manager. Finally I was given an Erica, who did NOT issue me an RMA. I was told to write my order # on the outside of the box. I objected and read her the Zyppah.com contract from the website and asked her to email me that I really did not need an RMA, she put me on hold and "somehow" I was disconnected. I filed a BBB complaint, emailed it to them & called a 3rd time. [continued below]....

..... Would you believe that I was told AGAIN that no manager was available!!! After I told them I had heard that story before & demamded they get a manager, miraculously, Erica came back on the phone & agreed to email me that The order # is the RMA #. WHY DO THEY NOT ALLOW THE CUSTOMER SERVICE AGENT TO GIVE OUT THE RMA (WITHOUT SAYING YOU HAVE TO TALK TO A MANAGER FIRST) WHEN IT IS JUST THE SAME AS YOUR ORDER #? ... And it says in the contract that an AGENT (not manager) will provide the RMA # ? Hmm, is it possible that it is because they want to make it hard for you to return? I couldn't get an answer I was happy with. She said it was just their "procedure." I do not like the product & I do not like the way they make it hard to get a refund.

This report was posted on Ripoff Report on 08/16/2016 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zyppah/internet/zyppah-zyppah-not-easy-to-get-a-refund-las-vegas-nv-internet-1322784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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